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Ettinger, Blanche; Perfetto, Edda – 2001
Using a developmental, hands-on approach, this text/workbook helps students master the basic English skills that are essential to write effective business correspondence, to recognize language errors, and to develop decision-making and problem-solving skills. Its step-by-step focus and industry-specific format encourages students to review,…
Descriptors: Business Correspondence, Case Method (Teaching Technique), Communication Skills, Decision Making