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Actis, Bev – CAUSE/EFFECT, 1993
Planning for a computer use "help desk" at Kenyon College (Ohio) was constrained by very limited resources. However, careful and thorough planning resulted in a low-budget, homegrown, but highly effective facility. Staffing, training, staff communication, and marketing the service were essential elements in its success. (MSE)
Descriptors: College Administration, Computer Oriented Programs, Cost Effectiveness, Efficiency
Actis, Bev – CAUSE/EFFECT, 1995
The process that Kenyon College (Ohio) used in researching development of a campus-wide information system (CWIS) is outlined, and the most important issues to be considered in launching a successful CWIS are identified, including resources, needs, ownership, access, personnel, content, policy, design, staffing, marketing, and ongoing development.…
Descriptors: Access to Information, College Administration, Computer Networks, Higher Education