Ashley Baker was fed up and ready to strike out on her own and cut her own path. New salon policies aimed to eat away at her profits were forcing her to start her own business. As Ashley and her husband refurbished a downtown storefront to house her shop, she starts planning for the operational side of her new venture. Ashley is in search of an affordable salon customer management system. She solicits the help of one of her clients in exchange for hair services. The case provides a realistic scenario that can be used in a systems analysis and design, database development or graduate level management information systems course. The case focuses upon the development of a hair salon customer management system to sell products and services. Multiple assignment options are provided allowing instructors to select an assignment based upon course material coverage. Suggested assignments include the development of process modeling diagrams such as data flow and swim lane diagrams, a request for proposal for an existing system and a response to the request for proposal, and database design and development artifacts.