The major underlying concepts used in developing this Collaborative Teaching Program for intermediate grade level students included the heterogeneous grouping of pupils in a community of learners, the use of quality circle management, and the appropriate use of teaching strategies geared toward the major modes of learning. The community of…

Quality circles have proliferated in organizations throughout the 1980s, but their success depends on careful planning and monitoring, and on an awareness of social psychology and group dynamics. This presentation accordingly evaluates some of the assumptions of the literature on quality circles and suggests ways in which social psychology…

This guide is intended to be a first-time, general introduction to employee involvement for trade unionists--local leaders, stewards, and rank-and-file members. It makes no attempt to be comprehensive, but instead raises the major issues concerning employee involvement framed in trade union terms. Part I looks at the kinds of employee involvement…

This five-part paper provides an overview of the use of quality circles as a participative management technique in community colleges. Section I offers an introduction to the technique, reviewing the history of quality circles from their development in Japan in the early 1960s to their introduction in American higher education in the early 1980s.…

In recent years, United States scholars with an interest in international business and organizational communication have begun to notice the success of Japanese "quality control circles." These are small groups, usually composed of seven to ten workers, who are organized at the production levels within most large Japanese factories. A…

Discusses the role of training in Japanese economic development and how Japanese training practices may be transferred to other cultures. Describes practices of both small and large industries, including quality control circles, cross-training, training for maintenance, supervisory training, designer training, and interdepartmental collaboration.…

The quality circle, a group of employees who meet to discuss problems and discover solutions, is receiving increasing attention in organizations concerned with quality, productivity, and morale. Based upon behavioral science concepts, the quality circle technique can be applied to a wide variety of work situations. (SK)

Investigates the relationship between perceived supervisor communication competence and supervisor satisfaction as a result of quality circle involvement. Finds that supervisors who participated in quality circles for six months were perceived as being more communicatively competent than their counterparts who had just joined the program. (MS)

Total Quality uses group methods to identify and collectively prevent or solve specific problems related to consumer satisfaction and quality issues in business. This article integrates social influencing strategies with developmental group processes for facilitating consumer satisfaction and problem-solving in total quality groups. A case study…

Discussion of Total Quality Management (TQM) highlights its history in business and industry, explains its use in higher education settings, and describes recent quality efforts in library services. Topics addressed include a history of quality; barriers to quality control; examples at Pennsylvania State University; and learning opportunities for…

A growing number of schools and districts are considering using teams to handle all types of decision making and advisory activities. The term "teams" can be applied to a wide spectrum of groups with various purposes or powers. This bulletin was designed to assist those who want to create efficient, successful teams. It provides…

Educators concerned with effectiveness outcomes have become increasingly involved with participative organizational and teaching practices designed to improve school climate. Since schools have traditionally emphasized "top down" management and decision-making procedures, few school districts have the experience or expertise to develop…

Quality circles can be defined as small groups of employees who meet regularly to solve problems and to find ways of improving aspects of their work. Quality circles are based on western ideas, but developed in Japan. Well-established guidelines for quality circles include support from management, clear reasons for the program, support of unions,…

Examples of innovative program evaluation techniques developed in several foreign and international settings are presented in a collection of 10 essays. Methods for understanding programs to be evaluated, focusing evaluation, gathering information, analyzing information, and communicating findings and recommendations are discussed. (TJH)

Evaluated acceptance by multiple constituencies in a large organization of six human resource management programs: quality circles, flextime, flexible benefits, job posting, cash awards, and a fitness program. Significant differences in acceptance were correlated with program experience, hierarchical level, seniority, and organizational unit.…