This document is intended as a support kit for workplace coaches and mentors working with new apprentices and trainees in Australian work organizations. The guide begins by listing characteristics of good workplace coaches/mentors, including taking a personal interest in the apprentice/trainee's development; communicating well and developing a rapport; providing feedback and progress reports; and being a good role model, and explains how to develop a good relationship with apprentices/trainees. Presented next are specific tips for accomplishing the following steps in the coaching/mentoring process: giving carefully thought-out instructions; taking time to show apprentices/trainees how to do things correctly; allowing time for apprentices/trainees to practice new skills; and asking questions to check for understanding. Specific suggestions are provided for performing the following tasks related to monitoring apprentice/trainee progress and motivating apprentices/trainees: checking progress; giving feedback; seeking feedback; asking the right questions; providing variety when selecting training experiences; and giving recognition. Common problems affecting apprentices/trainees' workplace performance are listed along with steps for solving them. Tips for assessing apprentices/trainees' reading, writing, and mathematics skills and helping them improve those skills are presented. A list of 10 commonly used training-related terms and a list of responsibilities of employers, apprentices/trainees, and selected Australian organizations involved in overseeing or providing training are included. (MN)