This study investigated how one type of student evaluation of teaching (SET) tool and a team approach to evaluating a course helped to provide feedback in an online, synchronous and asynchronous course and an in-person, face-to-face course through a Scholarship of Teaching and Learning (SoTL) study. Student observational narratives and responses to a feedback tool were gathered for two undergraduate courses, one that was offered face-to-face (n=167) and one that was taught online (n=155), over several semesters. The most important factors, with regard to the teaching of the courses, were ensuring that the courses were well organized in terms of assignments and course platform sites, being careful to communicate succinctly and thoughtfully, and showing care and concern for students. Implications are provided.