This manual is intended to assist managers of support units at institutions of higher education in the implementation of Continuous Quality Improvement (CQI). The purpose is to describe a cooperative model for CQI which will permit managers to evaluate the quality of their units and institution, and by using the described tools and techniques, to…

The total quality movement began as a result of the desire of W. Edwards Deming, an American statistician, to permit the economic system to maintain its edge in a growing global market. The 14 points Deming listed as essential to "total quality management" have recently been adapted to the field of education. The success of the total…

This paper reviews the literature pertaining to Total Quality Management (TQM) and its application in educational settings, especially at institutions of higher education. The review is organized into the following topical areas: the concept of "quality" (usually involving customer satisfaction, executive-level leadership, and employee…

A model for preparing teachers to teach successfully in a performance-based educational environment using Total Quality Management principles is called Total Quality Performance (TQP). On the TQP model everyone is involved in a process of continuous improvement toward the achievement of performance outcomes that are clearly defined and consistent…

This paper outlines the application of Total Quality Management to schools and describes schools that are representative of the national trend toward Schools of Quality or Quality Schools. The traditional preparation program for teachers and administrators is described as being driven by certification requirements of the state departments of…

This volume offers a detailed argument for and description of Total Quality Management (TQM) for institutions of higher education. Chapter 1 elaborates on why TQM is good for higher education and includes some warning as to why implementation at colleges and universities may not be easy. Chapter 2 provides an overview of the history of the TQM…

In Germany as elsewhere, enterprises are becoming increasingly convinced that the initial costs of increasing attention to promoting the employment of women are offset by the medium- and long-term benefits to the enterprise because of a larger pool of qualified female employees. This attitude change is partly due to the fact that, in western…

This book contains 17 papers, chosen from those presented within the last 2 years at the annual National Conference on Creating the Quality School, hosted by the Center for the Study of Small/Rural Schools at the University of Oklahoma. The papers are grouped into three sections: leadership for school improvement; classroom practices for school…

This planning report reviews major goals for the Minnesota Community College System (MCCS) and sets directions for the 1992-95 period. The first section describes the following three major thrusts to MCCS planning efforts: helping constituencies understand the vital role of the MCCS in maintaining the quality of living and work; ensuring quality…

This study examined the impact of awareness workshops component of the West Point/Mississippi State University Enrichment Project for parents of junior high school students who had experienced academic failure or behavior problems. Focusing on effective parenting skills and conducted by graduate students divided into three total quality management…

This bulletin provides descriptions of two of the most widely used business and industry quality models--the British Standards Institution system (BS5750) and Total Quality Management (TQM). The focus is on applications of the models in further education colleges. The first section clarifies what the term "quality" means, in general and…

Increasing public dissatisfaction with the cost and quality of higher education is creating pressure for fundamental change. Higher education is not as certain to produce a higher standard of living as it used to be, and costs are rising faster than the rate of inflation. Declining state contributions to higher education have shifted the financial…

Explores the implementation of Total Quality Management (TQM) in the context of art education administration. Maintains that successful employment of TQM principles depends on four criteria. These include continuous improvement, pursuit of goals, open discussion and critiques, and professional development. (MJP)

Discussion of redesigning the current models of public education focuses on the Schoolyear 2000 Initiative in Florida, which is aimed at large-scale redesign of schooling. Design requirements for the new model are described, the role of technology is discussed, and the use of quality systems and total quality management (TQM) concepts is reviewed.…

A study at the University of Vermont investigated the effectiveness of using a continuous quality improvement (CQI) cycle for teaching internal medicine residents the importance and techniques of psychosocial evaluation in patient examinations. Social workers audited students' examination data and provided feedback. The method was found to improve…