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Download full textFrost, Jacquelyn L.; Beach, Gary L. – 1992
A Total Quality Management team was formed at Oregon State University to improve the quality of student information publications. The team studied the critical process in detail, identified "customers" of student information publications, defined information to be solicited from the customers, interviewed them, and gathered data for…
Descriptors: Change Strategies, College Administration, Higher Education, Interviews
Weaver, Tyler – 1992
The Japanese success story has made W. Edwards Deming's Total Quality Management (TQM) theory increasingly popular among American managers, from car manufacturers to educational leaders. TQM is based on two tenets: the primacy of customer satisfaction and the necessity of tapping nontraditional sources (especially employee ideas) to institute…
Descriptors: Administrative Principles, Educational Quality, Elementary Secondary Education, Participative Decision Making
Haas, T.; Holkeboer, R. – 1993
This paper discusses strategic planning for quality in higher education and provides specific examples of institutions working to adopt strategic quality planning. In particular the paper looks at institutions adopting the Continuous Quality Improvement (CQI) principles. A section on early lessons notes common obstacles to CQI implementation in…
Descriptors: Administrator Attitudes, Change Strategies, Classroom Techniques, College Administration
PDF pending restorationSchober, Donna J.; Rosenthal, Linda – 1994
In February 1992, a Commission on Quantum Quality was formed. It recommended that Maricopa Community College District (MCCD), in Arizona, launch a quality initiative which involved the implementation of continuous quality improvement (CQI) and, based on John Carver's philosophy and model for reinventing boards of governors, the active involvement…
Descriptors: Administrative Change, Administrative Organization, Change Strategies, Community Colleges
Brown, Valerie; Jelfo, Donald T. – 1994
To promote research conducted by faculty, Cuyahoga Community College (CCC), in Ohio, developed the Faculty as Researcher Initiative (FRI). The initial goals of the FRI were to recruit 15 to 18 faculty members from CCC's three campuses to form a research group, assist in the development of research ideas and strategies, and develop a system for…
Descriptors: Action Research, Classroom Research, College Faculty, Community Colleges
Mrowicki, Linda; And Others – 1994
A project was conducted to improve the productivity and efficiency of 10 manufacturers by providing workplace literacy instruction to workers lacking basic skills required for their jobs, and to improve the capability of educational programs to meet the basic skill needs of the manufacturing industry by developing an evaluation manual for basic…
Descriptors: Adult Basic Education, Basic Skills, Evaluation Methods, Guidelines
Heverly, Mary Ann – 1991
Responding to the call for higher education to adopt a new paradigm in managing its administrative processes, an Institutional Research Office at Delaware County Community College (DCCC) in Pennsylvania made a two-year effort to use a Total Quality approach in its management. Total Quality Management is a Japanese movement based on the teachings…
Descriptors: Administrative Organization, Administrative Principles, Data Analysis, Formative Evaluation
Heverly, Mary Ann – 1991
Total Quality Management (TQM), a technique traditionally reserved for the manufacturing sector, has recently spread to service companies, government agencies, and educational institutions. TQM places responsibility for quality problems with management rather than on the workers. A principal concept of TQM is the management of Process Variation,…
Descriptors: College Administration, College Planning, Community Colleges, Institutional Research
Hohn, Marcia Drew – Office of Educational Research and Improvement, 2001
In this chapter, Marcia Drew Hohn provides an overview of organizational development theory for adult educators interested in applying the lessons of such theory to the strengthening of ABE programs and systems. She begins the chapter with a brief history of the development of organizational theory, noting the progression from a mechanistic…
Descriptors: Total Quality Management, Adult Basic Education, Systems Approach, Adult Literacy
Brown, Dale S.; Bruyere, Susanne M.; Mank, David – 1994
One of a series of guides on implementing the Americans with Disabilities Act (ADA), this guide focuses on the relevance of total quality management (TQM) principles to the ADA. First, the guide briefly explains both the ADA and TQM. Next, "reasonable accommodation" under the ADA is discussed and suggestions for using TQM to help…
Descriptors: Administration, Change Strategies, Civil Rights Legislation, Disabilities
Aliff, John Vincent – 1996
The management theories of W. Edwards Deming are known as Total Quality Management (TQM) and advocate building quality into organizational processes rather than analyzing outcomes. Although TQM was originally developed for the workplace, educational reformers have been applying its principles to higher education. The original 14 points of Deming's…
Descriptors: Educational Change, Educational Cooperation, Educational Improvement, Educational Methods
White, Marilyn Domas; Abels, Eileen G.; Nitecki, Danuta – 1994
This project tested the appropriateness of SERVQUAL (i.e., an instrument widely used in the service industry for assessing service quality based on repeated service encounters rather than a particular service encounter) to measure service quality in special libraries and developed a modified version for special libraries. SERVQUAL is based on an…
Descriptors: Attitudes, Feedback, Focus Groups, Librarians
Koper, Johannes; Zaremba, Hans Jurgen – 2000
This book examines how quality management is implemented in small and medium-sized enterprises (SMEs) in Germany, Finland, Greece, Ireland, Portugal, Sweden, and the United Kingdom. It presents the survey results as two sector studies. Competitive and specialization tendencies of the sectors and company concepts of "quality" and…
Descriptors: Administrator Education, Developed Nations, Food Processing Occupations, Foreign Countries
Peer reviewedSimkin, Mark G.; Ramarapu, Nari K. – Journal of Technical Writing and Communication, 1997
Contends students evaluating each other's work can help instructors address many higher institutional objectives, especially total quality management of collegiate teaching. Examines student views of a specific peer-review system wherein undergraduates assigned final grades to each other's term papers. Reveals a high degree of comfort with the…
Descriptors: Higher Education, Peer Evaluation, Research Projects, Student Attitudes
Peer reviewedGordon, Philip R.; And Others – Academic Medicine, 1996
The Boston (Massachusetts) Institute for Health Improvement formed an Interdisciplinary Professional Education Cooperative linking four local interdisciplinary teams (in Cleveland; Washington, DC; Pennsylvania; and South Carolina) and a coordinating committee. The organization offers health professions students opportunities to work on…
Descriptors: Allied Health Occupations Education, Change Strategies, Consortia, Educational Change
