The purpose of this paper is to compare the European Foundation for Quality Management (EFQM) self-assessment model in higher education institutions (HEIs) in Spain and in Jordan. Case study methodology on eight services provided by a public university in Spain and seven services provided by one public university and one private university in…

Finding appropriate interactive exercises to increase students' learning in technical topic courses is always challenging to educators. In this study, several paper plane hands-on simulation exercises were developed, used, and tested in a lean manufacturing course for beginning college students. A pretest and posttest was used to assess the…

Every owner, CEO, President, District Manager, Center Director, Assistant Director, Lead Teacher is going to leave someday. In fact, every present job within an organization will someday be replaced with a new person. There is nothing more important to an organization than who its leaders are now and in the future. In this article, the author…

A total of 271 early childhood professionals completed pre- and post training knowledge assessments in True-False only (TF) or True-False with "unsure" option formats (TFU). In Study 1, only TFU format was used. In Study 2, participants were randomly assigned to TF or TFU formats. Responses which were initially "unsure" were…

Good teaching occurs when educators on teams are involved in a cycle in which they analyze data, determine student and adult learning goals based on that analysis, design joint lessons that use evidence-based strategies, have access to coaches for support in improving their classroom instruction, and then assess how their learning and teamwork…

State policymakers are increasingly focused on closing the achievement gap and preparing all students to succeed in school and life. However, college and career readiness begins long before students enter high school or even a classroom. Differences in children's abilities appear as early as the first year of life, and research has shown that…

To create and maintain continual improvement, school leaders must set goals, create strategies to reach the goals, and use checklists and rubrics in combination with regular communication between the district office and schools to ensure that everyone is staying on track. (Contains 2 tables and 2 figures.)

Purpose. The purpose of the study was to identify the impact on achievement when schools implement a continuous improvement model using Total Quality Management (TQM) principles aligned to strategic planning and the culture of the school. Data collection and analysis. The study combined qualitative and quantitative methods and was conducted in two…

As the only federal funding stream that provides dedicated funds for afterschool programs across the country, the 21st Century Community Learning Centers (21st CCLC) initiative plays an important role in supporting the innovation that takes place in afterschool programs. Social innovation has been defined as "a novel solution to a social…

In the early years of online retailing, having an online presence and low prices were believed to be key drivers of success. More recently, electronic service quality has become essential as an online marketing strategy. Online stores provide higher service quality to create online customer loyalty, improve customer satisfaction, and keep a…

The rise of the research center has changed the landscape of U.S. research enter-prise. It has also created a number of evaluation challenges, particularly when considering strategically focused, multifaceted cooperative research centers (CRCs). The author argues that although recent CRC evaluation efforts have gone a long way toward meeting the…

This seminal study investigates the use of the EFQM Excellence Model[R] in the UK Further Education sector. Following initial interviews with Senior Managers and Quality Consultants, an online survey was sent to Principals and Senior Managers in all Colleges across the UK to critically investigate the relationship between the use of the Model and…

Changes to information systems and technology (IS/IT) are happening faster than ever before. A literature review suggested within business process reengineering (BPR) there is limited information on what an IS/IT team could do to reduce resistance to change and increase user acceptance. The purpose of this ethnographic case study was to explore…

This study is an evaluation of the developmental needs of business leaders. Altogether, 190 leaders, representing 22 nationalities, participated in 12 four-day training sessions. The first aim of this study was to identify the key developmental concerns of leaders; the second was to determine what kinds of training methods the leaders preferred;…

Over the past decade, continuous quality improvement (CQI) has emerged as a strategy for documenting and systematically building academic program quality. This study used a nationally representative sample of engineering faculty members and students to examine the influence of faculty members' CQI activities on the relationships between student…