This study investigated preservice teachers' experiences of helping peers with technical support. Considering college-aged students prefer to seek help from relative experts rather than instructors, the rationale for the study was to contribute to the literature on relative expertise by exploring how preservice teachers supported peers. A mixed…

Open and distance learning (ODL) activities aim to meet the expectations and needs of different individuals, societies, and systems by ensuring the continuation of learning with a lifelong learning philosophy and an egalitarian policy for everyone, regardless of time and place. Support services, which address the differentiated expectations and…

A major purpose of this ongoing project was to develop a shared understanding and language among divisions of the Minnesota Department of Education regarding the Multi Tiered System of Support Framework (MTSS) (e.g., School Climate; Teaching and Learning; Special Education; Equity, Diversity, and Inclusion) to more efficiently and consistently…

This thematic literature review examines technology stakeholders' perceptions regarding gamification use in contact centers. The study identifies and analyzes existing literature, drawing on various academic research sources, industry articles, and stakeholder opinions. The review highlights the potential benefits and challenges of gamification in…

Much of lifelong learning is driven by our curiosity to ask ourselves questions about the things around us in everyday life. Unfortunately, we often fail to pursue these questions to acquire new knowledge, resulting in missed opportunities for lifelong learning. We investigated two approaches to technological support for lifelong learning from…

Here we present the development of the Mentoring in Undergraduate Research Survey (MURS) as a measure of a range of mentoring experienced by undergraduate science researchers. We drafted items based on qualitative research and refined the items through cognitive interviews and expert sorting. We used one national dataset to evaluate the internal…

Online education presents itself as an option that can yield benefits for developing countries like Pakistan. The education sector of Pakistan was greatly affected due to the pandemic that forced the schools' operation to be run online like many other businesses and industries which provided the researchers and policy makers with a chance to study…

This qualitative descriptive study explored how full-time faculty of a California higher education institution described their experience with the Information Technology Services employees' commitment, communications, and quality of customer service when resolving classroom Wi-Fi issues. The study used the model of Total Quality Management (TQM)…

Purpose: Combining an online and traditional mode of learning is a significant challenge for third world countries. To face this challenge, educational institutions around the world adopted the strategies of blended learning (BL). This research aims to determine the factors affecting readiness to diffuse BL in Pakistani higher education…

Interest in one-to-one (1:1) device programs, where schools provide each student with their own computing device, has increased across the United States. The problem this study addressed was whether primary teachers' perceived usefulness, ease of use, organizational support, and technical support of a 1:1 device program is related to their…

In this paper, a key node mining algorithm of entropy-CRITIC combined weighted GRA-TOPSIS method is proposed, which is based on the network structure features. First, the method obtained multi-dimensional data of students' identities, seating relationships, social relationships, and so on to build a database. Then, the seating similarity among…

Research into teachers' concepts and changes over time in digital technologies is crucial for gaining insights into the factors that shape teachers' concepts of technologies and influence their use in the classroom. Numerous studies have indicated that the use of 3D modelling and printing (3DMP) contributes to the modernization of teaching and the…

This research paper investigated the adoption behavior of college students toward the e-learning system amidst the current COVID-19. The model was developed and validated based on the Technology Acceptance Model (TAM) and the partial least squares-structural equation modeling (PLS-SEM) was used to analyze the data. The data was generated from 316…

The recent COVID-19 pandemic prompted the implementation of online teaching and online assessment. Online assessment can be challenging to both teachers and students due to technical, academic, and ethical issues. In this survey, we adopted both qualitative and quantitative approaches to evaluate (1) the perceived effectiveness of online…

This dissertation in practice investigated and addressed the issue of low faculty engagement with instructional design support (IDS) office support services at a regional comprehensive university in the United States. The Performance Improvement/Human Performance Technology (PI/HPT) model used in this study is a practitioner-based performance…