The purpose of this phenomenological qualitative study was to obtain new facts and details about the lived experiences of Ohio funeral directors during their first five years of licensure after graduating from mortuary college. The study aimed to understand these lived experiences as told by the funeral directors to understand better the factors…

Purpose: Communication access is a human right, but many individuals with communication impairments face challenges accessing their environments. As part of a larger study investigating barriers and facilitators to communication access in the retail/service industry, the purpose of the present study was to investigate the experiences of people…

The increased use of technology has not decreased the need for soft skills, which are critical for companies that provide interchangeable products and services. Employers are looking to recruit applicants with technical and soft skills, but research has revealed that new hire soft skills are not meeting employers' expectations. Employers expect…

This article presents marketing educators with an approach to teaching an undergraduate services marketing class with a unique emphasis on service design. As part of the class, the content on services marketing fundamentals is blended with a detailed discussion of service design. Additionally, hands-on experience with the service design process is…

This study aims to explain how language plays a significant role in improving the performance of regional development banks in Indonesia. The method used was qualitative with a questionnaire instrument involving 6 regional development banks in Indonesia. Some of the main findings are 24 statements were found, 19 of which fall into 5 categories,…

CAEL's Bridging The Talent Gap (BTTG) Employee Survey is a nationally proven powerful tool for employers who want to support the career and education aspirations of their workers. The results help employers, employees, learning providers and community stakeholders identify interest in education and training, opportunities for regional partnership,…

Women students are entering mortuary science programs, being retained, and graduating at much higher rates than ever before. This is despite research that shows women in science-related programs often face discrimination and other barriers to degree completion (Bailey & DiPrete 2016; Jesse 2006; Shauman 2016; Steele et al., 2002; Title IX at…

The study examines the effects of work-from-home (WFH) on working mothers in India, characterized by a patriarchal mindset, during the COVID-19 pandemic. A survey involving 560 mothers from various sectors, all utilizing WFH due to pandemic measures, was conducted. A moderated mediated model was analyzed in the quantitative study using structural…

Purpose: The purpose of this paper is to determine the relationships between learning opportunities, person-organization fit, self-directedness career attitude and job hopping among generation Y employees in Malaysian small medium enterprise (SME) service sectors. Design/methodology/approach: Research data was gathered from a sample of 203…

In this paper, we argue that critical applied linguists must work towards the materially transformative, dialogic inclusion of marginalized voices in order to create more just social relations. We show how a spatiotemporal theorization of voice as materially situated and discursively imaginative can enable a more holistic approach to including…

Many professions have emerged from the early ages to the present day. In this context, cooking is an ancient profession that has been done by people since ancient times. Especially in recent years, the importance of this profession has increased considerably and more preferred. People usually consider the image of that profession when choosing a…

Reflection is essential for professional competence development in every profession. Reflection-"on"-action (taking place a posteriori, when the task is already accomplished) and reflection-"in"-action (occurring while performing the task) are equally important to increasing one's professionalism. Some evidence supports the…

This nonexperimental, correlational study examined the relation among job fit, psychological climate, and employee engagement and discretionary effort and job performance. An Internet-based self-report survey was administered to a sample of 307 cruise line customer contact center reservation agents. The research hypotheses were evaluated using…

In the hairdressing occupation emotional labour has often come to overshadow other vocational skills. The present study, using ethnographic methods, explores how students and teachers in vocational education and training (VET) for hairdressers in Sweden describe and explain the emotional labour being carried out when a hairdresser perform good…

Research on adult learners is ever evolving, and Knowles (1990) considered them to be a neglected species. Andragogy is the coined term that describes the manner in which adults learn. Adult learners are considered autonomous, experience-driven, and motivated. However, despite the strides made in adult learner literature, there still remain many…