This paper is a case study of the emergence of an evaluation culture in the public sector and particularly in education in Ireland over the past three decades. It suggests that the emergence of this culture was strongly influenced by external factors, particularly the European Union (EU), and to a lesser but significant degree, the Organisation…

Purpose: The purpose of the study is to report on an in-depth exploration of service quality in an Information Technology service department in a Higher Education Institute (HEI) and to evaluate the instrument used. Design/methodology/approach: The study surveys customers using the SERVQUAL instrument, which is one of the most widely used and…

Graduate counseling programs are proficient in training direct service providers but less able to teach the business of sustaining a community agency's services. Modern philanthropy emphasizes social advocacy by investing in change that benefits the local community and respects the diverse cultural experiences of potential clients and…

Focuses attention upon a recent phenomenon promoted by public sector policy and government funding and adopted within the private sector as a vehicle for wealth creation, where wealth can mean the development of different forms of capital such as financial, intellectual and social. Incubators and incubation programmes have established themselves…

Would large-scale, free-market reforms improve educational outcomes for American children? That question cannot be answered by looking at domestic evidence alone. Though innumerable "school choice" programs have been implemented around the United States, none has created a truly free and competitive education marketplace. Existing…

This paper uses meta-analysis to investigate whether random assignment (or experimental) evaluations of voluntary government-funded training programs for the disadvantaged have produced different conclusions than nonexperimental evaluations. Information includes several hundred estimates from 31 evaluations of 15 programs that operated between…

The Dakar 2000 goal of Education For All (EFA) is at the center of UNESCO's education activities worldwide. The wide-ranging efforts to achieve EFA in many countries involve education reform, development strategies and plans. Decentralization, a major component in modernizing the public sector, is also applicable to the education sector. The…

In November 2006, the U.S. Department of Education issued new rules making it easier for schools and districts to use gender-separate classes, programs and activities as a strategy for enhancing educational achievement and opportunity. Education Secretary Margaret Spellings described the revised Title IX regulations as part of a greater effort to…

Examines the growing trend toward and objectives of government outsourcing of information technology (IT) both in the United States and around the world. Describes representative outsourcing arrangements; highlights steps governments should take to ensure that objectives are met; and discusses factors influencing management of public sector…

What distinctive leadership changes does the private sector bring to the running of public sector educational services? This paper contributes to an understanding of the issues raised by this question by studying the senior management of a private company running services for an English local education authority. The paper explores evidence of…

There is significant interest in reforming retirement plans for public school employees, particularly in light of current market conditions. This paper presents an overview of the various types of state regulation of public pension plans that affect possibilities for reform. Several states have legal protections that effectively prevent a state…

This paper presents the results of an "HRD Professional Partnership" study of managerial and leadership effectiveness within a UK private sector organization, and discusses how the results are being used to support evidence-based HRD practice. The paper also reveals the extent to which the results are generalized to findings obtained…

This chapter provides some examples and recommendations for expanding the connections between economics and institutional research. (Contains 1 figure.)

Purpose: The purpose of this research is to measure Organizational Learning Capability (OLC) perception in the managers of public, private and multinational organizations and establish the link between OLC and firm performance. Design/methodology/approach: The data were collected from a sample of 612 managers randomly drawn from Indian industry,…

What has been called "degree recognition" has become the subject of considerable attention in Canadian higher education within the past decade. While concerns similar to those that are being voiced today have arisen occasionally in the past, the scale of this phenomenon today is unprecedented historically. In response to the increased…