Evaluating Reference: An Introductory Overview of Qualitative Methods.

Westbrook, Lynn

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Peer reviewed

ERIC Number: EJ410567

Record Type: Journal

Publication Date: 1990

Pages: N/A

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Evaluating Reference: An Introductory Overview of Qualitative Methods.

Westbrook, Lynn

Reference Services Review, v18 n1 p73-78 1990

Argues that valid evaluation of reference services should involve triangulation, that is, the systematic use of a variety of carefully chosen research methods. The use of triangulation in conjunction with several qualitative research methods is described and guidelines to the implementation of a qualitative research project are provided. (27 references) (CLB)

Descriptors: Interviews, Naturalistic Observation, Participant Observation, Qualitative Research, Reference Services, Research Methodology

Publication Type: Journal Articles; Guides - Non-Classroom; Reports - Research

Education Level: N/A

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Language: English

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