The goal of this activity is to equip students with skill sets for overcoming unfair experiences at work, drawing on interactional justice theory that is developing in organizational communication. Students reflect on their interactional injustice experiences and then proceed to generate response strategies to cope with such injustices. In doing…

Due to ongoing financial cuts and budget restraints, community colleges have turned to alumni association fundraising to support their mission and advance their institution. Fundraising for any organization is challenging, but community college alumni institutions have a more difficult time than their university counterparts in recruiting alumni…

As colleges and universities across the United States continue to grapple with enrollment challenges, many are embracing the concept of customer service as way to improve the student experience and positively impact retention. However, as many institutions of higher education begin to evaluate their own organizational structure, the notion of…

Schools are typically highly structured institutions, so any shifts in processes can potentially generate anxiety, confusion, and even anger among staff. As such, when there is frequent change, initiatives often fail to achieve their intended goals. Well-intentioned initiatives can go awry when not consistently implemented correctly by all staff;…

This paper examines the communication patterns of an academic program and the power dynamics between faculty, staff, and student workers. This study utilized participatory action research and consisted of two cycles of data collection. Additionally, this study relied heavily on current research and findings for nonacademic programs like libraries…

This case study examines institutional communication of purpose to stakeholders through Facebook during the COVID-19 pandemic. The findings show that the institution attempted to reduce the negative impacts of the pandemic on campus life and student experiences while using the pandemic as an opportunity to re-iterate the importance of its…

Our university campuses need people in leadership sensitive to the social and political privilege they enjoy relative to the many diverse students they serve. Through a case study approach, we examine how leaders use campus communications to intentionally build community and expand a sense of belonging for all voices. Drawing on feminist…

This qualitative case study explored staffs' perceptions regarding the influence of transparent communication on organizational culture in a faith-based college in the mid-Atlantic United States. The study used a phenomenological approach, grounded in the principles of existential phenomenology as posited by Heidegger, alongside an interpretivism…

This study aims to discover the current value and role of the contemporary community college library for community college executives. This dissertation informs librarians about how libraries will be able to thrive on the contemporary community college campus. The study draws on the literature and utilizes a mixed methods study approach to develop…

This review examines the concept of organizational routines and its potential for investigating educational initiatives in practice. The studies in our review revealed three different approaches to routines: (1) examining organizational routines as entities, (2) (also) examining conversational routines, and (3) examining the internal structure of…

This paper focuses on trust building as an organizational phenomenon, more specifically, trust building through discursive leadership from the perspective of communicative engagement. The study draws on prior trust literature and discursive leadership theory, adopting an explorative approach in seeking a deeper understanding of organizational…

This classroom assessment article shares the findings of a practicum-based undergraduate organizational communication course using interactive management research (IMR). IMR is a participatory action research methodology that fosters group design thinking to envision perceived pathways for collectively organizing to address a social issue. The…

The activity permits students to reflect on the ways their own identities are privileged or further marginalized during the recruitment process. Students determine ways to re-create job descriptions that remove inequitable language, such as shifting from trait-based language to behavioral-based language and the inclusion of expectation-lowering…

This qualitative inquiry examined the supervisory practices of 12 student-affairs professionals who were identified by their supervisees as modeling the tenets of inclusive supervision. Through a deductive research design and pattern-matching analysis, this study sought to test the consistency of the inclusive supervision model through the…

This dissertation research is a case study centered on graduate student responses to eight (8) risk and crisis emails sent from two (2) University of Minnesota leaders delivered between February 2020 and August 2021. The study joins conversations about technical communication, risk, and crisis communication, as well as advancing work on digital…