Aspects of an ombudsman's conduct that may effect his impact on an organization are illustrated. Daily activities are partitioned into three phases: appearance, problem definition, and resolution. Judith W. Harvey's commentary on the paper is included, as is Stewart's reply to her comments. (Author/LBH)

Evaluates extent and significance of decisions by British Columbia's judicial system on school systems. Gathers, organises, and evaluates scattered information. Concludes that judicial decisions do play a significant role in British Columbia public school operations, and that greater interest, knowledge, and involvement on the part of educators is…

The application of a community mental health outreach model defines an expanded campus ombudsman role, designed to increase effectiveness and efficiency in meeting the diverse needs of the university community. (Author)

This book deals with methods that individuals use to feed information and opinions back to mass communication systems. Typical examples of mass media and "information centers" were used to study feedback and environmental adjustment. Specifically, the feedback channels investigated are letters to the editor in newspapers, the urban newspaper…

This document analyzes the responses to a survey conducted in 1997 on the role of the Ombuds Office in higher education, and also considers the characteristics of professional neutrality needed for successful conflict resolution. Of 178 institutions surveyed, 109 responses include 54 institutions with ombudsmen, 7 without such a position but with…

This paper describes a Nursing Home Ombudsman Program, developed to provide employment for the "unemployable" older adult, that hired 19 older adults to work 20 hours per week for a year, providng friendly visits to senior residents living in nursing homes and minimum outreach services to community seniors. A two-week, eight-session orientation…

The extent of legislative activity in the area of postsecondary collective bargaining throughout the states is outlined. Specific legislative document numbers needed to request copies from the various legislative houses are included. The states are grouped in three categories: (1) those not having educational employee public sector collective…

Funded with money that it saves the university, the ombudsman's office at the University of Kansas researches environmental problems and works with administration and staff to influence cost-effective reduction of the institution's environmental impacts. By offering incentives and requiring conservation projects to be revenue-neutral, it has…

Traces New Zealand's introduction to school mediation, reviewing underlying goals of nonpunitive dispute resolution in the United States and highlighting significant initiatives. The establishment of the Hagley School Mediation Service is described and compared with Hawaii's Dispute Management in the Schools Project. Recommendations for school…

This paper examines efforts in Western Europe to monitor and guide the performance of the mass media. The evidence indicates that consumers are increasing their efforts to let the media know their wants and needs; these efforts include complaints to national press councils and action in special-interest groups. Local and federal governments have…

This report examines issues relevant to establishing an Office of Student Financial Assistance (OSFA) ombudsman office within the Department of Education. The OSFA ombudsman office came out of the need to improve student lending program services and to mitigate the impact of loan default on students. It was determined that students involved in…

The key elements necessary to establish an ombudsman office on the college campus are outlined. The central responsibility of the ombudsman is to represent the individual, not as an advocate, but as a neutral problem solver. Among the reasons for the creation of the campus ombudsman is a desire to counteract the futility felt by many students in…

Institutions are pervasive phenomena in that they prescribe the boundaries for what individuals can do on a day-to-day basis. The office of ombudsperson has been created in many universities and political units in order to minimize the degree of conflict between individual goals and those of the institution. Three roles for ombudspersons exist:…

The University Poll conducted a survey of the opinions of 740 randomly selected Twin Cities campus students toward 14 student services fees required by the University of Minnesota. Results from 624 students, 84 percent of the sample, are reported here. Key findings include: For no fee did a majority of students endorse an immediate reduction or…

To prepare for the possibility of further campus unrest and disorders, the American Association of State Colleges and Universities (AASCU) held a series of regional seminars in the summer of 1970. About 70 presidents and other administrators attended each of the seminars. Their major concern was not the repression of student dissent but finding…