A description of two projects (secretarial handbook and memo pad and personalized stationery) for use in teaching the duplication process that will capture the interests of students in an advanced typewriting class. (HD)

Technological changes and downsizing are affecting office occupations. Educators should concentrate on helping students develop the following: teamwork skills, troubleshooting, work ethic, understanding of organizational culture, ability to cope with change, telephone skills, and lifelong learning attitudes. (SK)

Data from British secretarial students, lecturers, employers, and secretaries were used to construct a generic model of the secretary role. Discrepancies were found between the work world and the curriculum. National Vocational Qualifications had little impact on curriculum restructuring. (SK)

Provides an overview of five scales that are used to measure computer anxiety: Computer Anxiety Index, Computer Anxiety Scale, Computer Attitude Scale, Attitudes toward Computers, and Blombert-Erickson-Lowrey Computer Attitude Task. Includes background information and scale specifics. (JOW)

Extensive use of the telephone by businesses should cause business educators to look at the objectives of the telephone unit. In addition to telephone personality, voice characteristics, listening skills, and the use of the directory and yellow pages, the telephone unit can be expanded to include telephone features, special equipment, and…

A training program at IBM's Austin, Texas, site came about because of a critical shortage of secretaries. The administrative services department decided to recruit candidates from overstaffed departments--including manufacturing--and to train them to become secretaries in six weeks. (Author/JOW)

A survey of 429 secretarial/clerical trainers received 191 responses emphasizing that postsecondary office systems curricula should focus on communication and human relations skills, technology-related applications, telephone techniques, transcription, and keyboarding accuracy. (SK)

Responses from 217 graduates with 2-year degrees in office systems identified tasks and responsibilities performed by office support staff. A majority felt that a four-year degree would be beneficial in finding a job and obtaining promotions. (JOW)

An outline for a course designed to review shorthand principles and provide practice for speed and accuracy in transcription is given. Class activities are organized in conjunction with the textbook, "Gregg Shorthand for Colleges, Volume One, Series 90." Course and performance objectives, suggested instructor and student materials, an…

A shorthand course designed to develop writing speed with the use of specialized vocabulary is outlined and described. Skill development in the nonshorthand elements of transcription (punctuation, spelling, grammar, and vocabulary building) is emphasized. Class activities are organized in conjunction with the textbook, "Gregg Shorthand for…

A number of considerations and suggestions regarding curriculum planning for business and office education are presented, emphasizing work processing skills, equipment, and in-industry experience. (LH)

This simulation is intended for use as a culminating activity after students have been exposed to personal and/or business letter writing, use of reference manuals, typing of letters, mailing procedures, typing of numbers, punctuation practice, and filing procedures. Stated objectives are to enable students to type a mailable letter; to inspect,…

Eight games and activities are described as designed to stimulate shorthand students by combining fun with challenge. (AG)

The use of prediction equations can shorten the length of time necessary for testing shorthand skill, thus allowing more time for skill building. By administering one shorthand dictation test, it is possible to predict a person's skill at higher speeds and for longer periods of time. (KP)