In an attempt to deal with the paperwork explosion occurring in business offices, administrative management has developed the concept of word processing as a means of increasing office efficiency. Thus, the purpose of this study was to provide business educators with information on this new management tool and to identify those skills needed by word-processing technicians. Word processing is defined as the combination of procedures, personnel, and equipment required to accomplish the transformation of ideas to printed form. The principal party involved in this process is the typist or secretary, usually utilizing the automatic typewriter and a dictation machine. The report includes a discussion of office organizations, management techniques, and the role of the secretary. (JS)