Interpersonal abilities as critical competencies are a prevalent subject in hospitality training. However, there remains a need to further study how teachers and trainers apply instruction practices to develop and strengthen students' interpersonal abilities. This study aimed at identifying instruction practices used by teachers and trainers to…

Purpose: Thriving at work can affect eustress and distress differently, so the main purpose of this study is to determine the impact of thriving at work on stress and to extend the existing literature on stress by examining the mediating mechanism of career growth, which is one of the functions of human resource development, in the relationship…

Globally, organizations are experiencing workforce and employee shortages that vary from one industry to another, and the hospitality industry is among the worst affected (De Smet et al., 2022). The primary purpose of this study was to identify and explore factors that contribute to turnover and attrition in the foodservice industry so that…

Tourism for its intrinsic character of people, planet and profit has been an enduring area of research for sustainable policy and practices. Planning and implementing sustainable tourism in India are largely shaped and groomed in the classrooms. Currently, over two hundred universities across the country offer tourism programs. The current study…

This experimental investigation considers how the inherent conceptual structure of external representations influences individuals' knowledge structure, and in addition proposes a measure of global collective knowledge to account for the influence of pre-existing knowledge structure. In two studies, undergraduates in a hospitality management…

The purpose of this study was to identify the competencies important for success in the hospitality industry, based on the perceptions of hospitality faculty, professionals, and students. To identify the competencies, the research employed the following steps: initial survey development, input from a focus group panel of experts, review by…

The present study aimed to assess faculty satisfaction on the delivery of tourism and hospitality management programs in the flexible learning mode at the onset of the COVID-19 pandemic. It employed a purposive sampling design where 85 Tourism and Hospitality Management (THM) faculty members, across 27 Higher Education Institutions (HEIs) in the…

This study sought to identify relationships between the characteristics of students and their perceptions of the quality of tourism, hospitality and leisure courses provided by the Federal Institute of Santa Catarina (FISC) at the Florianopolis-Mainland campus by using the SERVQUAL scale. The study's methodological approach is classified as a…

This case study describes how competencies that are common across entities that operate in the leisure and hospitality industry in North Central Idaho were identified. The leisure and hospitality industry is crucial to the economy of many rural regions with scenic surroundings. Tourists' satisfaction, however, depends on their experiences with…

Undergraduate hospitality programs typically integrate a work-integrated learning (WIL) component such as a co-op placement, practicum, or internship. Mentorship is one practice in the workplace that offers opportunities to enhance both psychosocial and career development support. This qualitative study explores undergraduate hospitality…

Internship as part of work-integrated learning (WIL) is a critical curriculum component in higher education to better prepare for the future workforce. To assess WIL, educators typically select authentic assessments such as reflective journals and managerial reports to solve existing workplace problems. Despite the academic discourse supporting…

Purpose: This paper aims to create a conceptual model that connects learning organizations, service innovation and technology acceptance. Design/methodology/approach: The importance of the interaction of variables benefiting both individuals and organizations has been comprehensively explained by combining two well-known theories -- learning…

Despite the studies on protean career attitude in the career management literature, career sustainability and its potential outcomes have been subjected to study with limited empirical evidence. With this context, this study propounds a conceptual model connecting protean career orientation and perceived employability with career sustainability.…

Purpose: This paper aims to focus on conditions for workplace learning (WPL) in highly transient workplaces, exemplified by the tourism and hospitality sector in the Arctic region. The aim is to analyse and discuss how employees and employers view the conditions for employees' WPL from their respective perspectives. Design/methodology/approach:…

Online learning platforms have become important learning tools, and online learning replaced face-to-face teaching as the primary learning method of students during COVID-19. However, there have been few systematic studies on learning effectiveness and its influential factors. This study was based on fuzzy-set qualitative comparative analysis…