This learning module is designed to enable participants to look at problems from a variety of perspectives, to apply a basic problem-solving strategy, to implement a plan of action, and to identify problems that are of particular importance to their workplace. The module includes units for six class sessions. Each unit includes the following materials: rationale, learning objectives, curriculum notes and references for the instructor, course outline, introduction, evaluations, information sheets, problems to solve, and transparency masters. The six sessions cover these topics: looking at problems from a variety of perspectives, identifying a problem to solve, narrowing a problem, brainstorming, implementing a solution, and evaluating the problem-solving process that was chosen. (KC)