Contained in this special report is a list of the 243 institutions that have collective bargaining agents. The citations are divided by the bargaining agent, and then listed by 4-year or 2-year institutions. The bargaining agents listed are: American Association of University Professors; National Education Association; American Federation of…

This case study provides an analytical description of a grievance appeals process in higher education as it actually operates under a particular collective bargaining agreement. The scope of the study was purposely limited to provide a thorough description of one aspect of collective bargaining in higher education. Sixteen research questions were…

The ombudsman, often defined as a kind of inspector general, is usually empowered to: (1) investigate in confidence, without restraint, either upon receipt of a complaint or on the ombudsman's initiative; (2) recommend to any official appropriate review of the facts; and (3) publicize findings or publicly criticize malfeasance. Various…

This report of the Ombudsman at Cornell University discusses: the composition of the staff; the volume of work; the sources of the complaints (the office serves the whole University community); the classification of complaints by subject, and source of complaints by College or Agency; the procedures used in handling the complaints; the types of…

To help bridge the gap between student services and student complaints, some 30 colleges and universities are experimenting with a new concept in higher education called the ombudsman. Their objective is to defuse explosive student attitudes stemming from irritation with the institution by providing, in addition to the normal channels of…

This document is a formal contract between the Gogebic Community College Board of Trustees and the Michigan Association of Higher Education, Gogebic Community College District. Contract articles cover recognition, bargaining, rights of the board of trustees, instructor rights, employment policies and practices, vacancy qualifications, leaves,…

This document presents the agreement between the Cumberland County College Board of Trustees and the Cumberland County College Faculty Association. Articles of the agreement cover recognition; negotiation procedure; association rights and responsibilities; conditions of employment; faculty benefits; salaries; compensation for graduate work;…

This paper describes standards for procedures and structures that will enable students at the secondary and postsecondary levels to exercise their rights and fulfill their responsibilities in the educational institution. The paper has three main sections: 1) "The Institution's Relation to the Student," which includes the right of access to…

Outlines special skills necessary in collective bargaining, noting that speech communication faculty may be particularly qualified to serve as grievance representatives. Describes the grievance process at the State University System of Florida to show how communication skills come into play. (PD)

Presents a brief background of arbitration advocacy, a procedural outline for conducting a mock labor arbitration hearing, and a case study for classroom use. (PD)

The preventive maintenance of human relations is often giving an employee a chance to air his grievance. (Author/MLF)

Article focuses attention on the experiences of the Ombudsman at Sacramento State College, Sacramento, California. (CB)

In Scandinavia the ombudsman has long been respected as a mediator who protects the rights of individual citizens and works to assure governmental agencies' fairness in dealing with them. This article examines the concept and considers various ombudsman roles for social workers in the United States. (Author)

Describes the growth and development of collective bargaining by university faculty, and examines some of the objections and benefits resulting from it. (RB)