The report presents the findings of the Financial Aid Services Survey at Northern Virginia Community College (NVCC). The survey sought to determine student satisfaction with financial aid services at both the College Financial Aid Office and the campus Financial Aid Information Services. More than 1,700 students who had been in contact with financial aid services at NVCC between fall 1998 and summer 1999 responded to the survey. Findings from the survey indicate that the most frequently mentioned source of aid was a grant (67%). Over 30% of the respondents indicated they received information about financial aid from College publications, and 30% indicated they received their information from College staff. The most common reasons for the students to call financial aid services were to check on the status of their aid request (63%) or to check on the application procedure (57%). Fifty-three percent of the respondents had visited the College Financial Aid Office at least once. Students rated their overall experience with financial aid services at NVCC as either good (47%) or excellent (35%). Of the 813 students who reported dissatisfaction with the financial aid service, the greatest proportion (27%) was dissatisfied with the financial aid application process. (JA)