Functions and operations of information and referral services both within and outside of the library. (LS)

Information and Referral (I&R) Services must have comprehensive knowledge of community resources, be staffed by people trained and skilled in making referrals, be accessible and available at all hours, and make the community aware of the existence of the service. I&R services and libraries should cooperate for mutual service and benefits. (LS)

This survey was conducted to identify service areas and needs of the sixteen libraries in Albany County. Based primarily on personal interviews with the librarians, the report provides information on staffing, community size, financial support, and library programs directed toward the community. A summary showing comparative collection size,…

The California Career Education Dissemination Center's success is based upon personal service, an active community communications network, in-house monitoring, and responsiveness to changing client goals. (SK)

Describes a federally funded project to establish neighborhood resource centers in the branches of the Seattle Public Library system to disseminate university research materials and technical assistance of a local nature to neighborhood patrons. (LLS)

Addresses the questions of why community library services have failed to become integrated with traditional public library services, and how such services may develop in the future in the light of service techniques, professionalism, organizational behavior, and trends in human services. References are included. (FM)

Conducted survey of state school psychological associations (N=46) (as follow-up to earlier survey of state psychological associations) to determine existence of client referral systems. Found that none of the state school psychological associations operated referral services and had only begun to consider them. Discussed school psychological…

Examines the consumer behaviors of 107 parents currently using family day care to assess the relationship between child care selection and the use of a child care resource and referral program (CCR&R). Parents who used a CCR&R functioned differently as consumers of child care than parents who had not used a CCR&R. (RJC)

Discusses the delivery of community information services as it has been developed in the libraries of the city of Toronto, Ontario, Canada. Offers suggestions for bringing organizations serving immigrants and public libraries closer in the context of diminishing public resources. (SLD)

Community information (CI) isn't a new concept for libraries. In some communities it's as old as library service itself. When librarians began collecting, maintaining, and delivering CI to patrons, they worked with a variety of nonprofits and other governmental agencies to develop card- or notebook-based systems to connect people with information.…

Describes and evaluates a public library information and referral service. (PF)

Description of a mobile information center that provides public information on local events, municipal ordinances, employment, taxes, social security, planned parenthood, welfare, adoption laws, and other topics. The project has been deemed successful because it offers the public an opportunity to communicate face to face in a nonthreatening…

Community Communications Group (COMCOM) is an organization formed to promote understanding and ensure access to communication between groups and individuals in local communities. Recent emphasis has been on libraries as the centers of information exchange regarding local affairs, organizations, and activities. (Author/JAB)

Indicates that evaluative messages are the most effective public service announcements and that the subjective norm component of the Fishbein model had the most influence. (RL)

This is a marketing approach to satisfying the library user. Modern retailing practices, including market research as a basis for planning, are applied to libraries. (JAB)