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ERIC Number: EJ1267351
Record Type: Journal
Publication Date: 2020-Oct
Pages: 25
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0047-2816
EISSN: N/A
Creating Content That Influences People: Considering User Experience and Behavioral Design in Technical Communication
Verhulsdonck, Gustav; Shalamova, Nadya
Journal of Technical Writing and Communication, v50 n4 p376-400 Oct 2020
As people today use information products in contexts with distractions, we need to design for people's attention. User experience design routinely relies on behavioral design to engage distracted users and nudge them toward specific behavior. Although practiced in user experience design, behavioral design is less known in technical communication. In this article, we use the CHOICES (Context, Habits, Other people, Incentives, Congruence, Emotions, and Salience) framework developed by McKinsey's Behavioral Lab to introduce students to learn about behavioral design principles that make use of cognitive biases to influence people. We maintain that behavioral design is useful for technical communicators because they create digital assets that are part of the user experience.
SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: http://sagepub.com
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A