This report describes a survey conducted at Johnson County Community College (JCCC) (Kansas) to measure staff perceptions, attitudes, and satisfaction with a variety of aspects of the Success Center/Student Services model, upon which the college's two-year old Success Center is based. Surveys were distributed in December 2001 to 107 Student Center staff members; 74 surveys were returned, for a response rate of 69%. Findings include: (1) 78% preferred the new Success Center model; (2) 75% defined the model as "one-stop shopping with almost all student services in one place"; (3) 80% rated five aspects of the center as "excellent" or "good," including the effectiveness of having most services available in one place (94%) and the degree to which the center meets users' needs (93%); (4) 87% of staff were "very" or "somewhat" satisfied with their jobs overall; (6) although 21% of respondents had been employed at JCCC for less than a year, almost half (47%) had been employed at the college for as many as five years, and one-third for six or more years; and (7) five barriers to providing the best possible customer service included distractions, in sufficient staff for peak times, difficulty in maintaining student confidentiality, slow speed of computers in accessing information, and high noise level. Tabled survey results, the survey instrument, and respondents' verbatim comments are appended. (Contains 15 figures.) (Author/EMH)