ERIC Number: EJ731880
Record Type: Journal
Publication Date: 2005-Apr
Pages: 19
Abstractor: Author
ISBN: N/A
ISSN: ISSN-0001-8791
EISSN: N/A
The Dimensionality and Antecedents of Emotional Labor Strategies
Diefendorff, James M.; Croyle, Meredith H.; Gosserand, Robin H.
Journal of Vocational Behavior, v66 n2 p339-357 Apr 2005
This investigation had two purposes. The first was to determine whether the display of naturally felt emotions is distinct from surface acting and deep acting as a method of displaying organizationally desired emotions. The second purpose was to examine dispositional and situational antecedents of surface acting, deep acting, and the expression of naturally felt emotions. Results supported a three-dimensional structure separating deep acting, surface acting, and the expression of naturally felt emotions. In addition, the dispositional and situational variables exhibited theoretically consistent and distinct patterns of relationships with the three emotional labor strategies. Overall, the results of this study expand the nomological network of surface acting and deep acting and suggest that the expression of naturally felt emotions is a distinct strategy for displaying emotions at work and should be included in research on emotional labor.
Descriptors: Labor, Emotional Response, Psychological Patterns, Work Attitudes, Work Environment, Affective Measures, Predictor Variables
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Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A

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