The Arizona response to Project Literacy U.S. (PLUS) was to establish a statewide literacy referral telephone line. The activities leading up to the establishment of the referral line included the following: (1) a telephone with 1-800 capabilities was installed at the Scottsdale Adult Learning Center in September 1986; (2) a referral file/index of major literacy service providers in all Arizona counties and municipalities was designed and compiled; (3) up-dated information was maintained in the referral index; (4) a logging procedure was designed to provide basic information as to the nature of the caller's inquiry, geographical location, the information given, as well as a tally of the total calls received; (5) two staff members were hired and seven volunteers were recruited prior to the start-up of the Arizona Adult Literacy Line (AzALL); (6) staff and volunteers were trained; (7) the operation of the 1-800 AzALL number was monitored on an ongoing basis; and (8) the effectiveness and usefulness of the AzALL number was assessed, revealing that 1,491 calls were received between September 4, 1986 through June 30, 1987 with 55% of the callers seeking opportunities to volunteer their time and 40% requesting information on locations where basic skills were taught. (EJV)