The purpose of this study was to share the design and development case of Advising Virtual Assistant (AVA), a chatbot created to provide support in academic advising in higher education. By analyzing participants' usage data and chatbot performance, we attempted to understand how students engage with AVA to fulfill their advising needs. AVA…

This research study examined student's expectation, experiences and satisfaction with faculty academic advising using a prescriptive vs. developmental lens. The intent was to explore the student's expectations of academic advising, determine if their experiences aligned with their expectation and if this led to satisfaction of their academic…

Chronic stress and burnout associated with Division I athletics is common and specifically the profession of athletics academic advising at the Division I level has reputed to be, as Meyer (2005) states, "one of the most challenging jobs in higher education." Yet, the topic is under-explored. While roughly one thousand articles are being…

This qualitative multiple-case study examined the experiences of exploratory students and the support provided by university resources and academic advising throughout their transition and major exploration. Data collection consisted of semi-structured interviews with the five exploratory students who entered the university in the Fall of 2021.…

The problem that was addressed through this study is the declining student degree completion rate for a public state baccalaureate institution in a northwestern state over the six-year period of 2014 to 2020. The purpose of this quantitative study was to determine if completion of an undergraduate degree within six years could be predicted by the…

Recent research indicated that academic advisors across the nation are encountering parents accompanying their students to college academic advising meetings with greater frequency than in years past; which, as a consequence, has led to frustration and confusion among academic advisors, and advising directors as to what the proper role of parents…

In the past century there has been a significant amount of literature regarding the waves of feminism and the advancement of womxn in higher education. In addition to the waves of feminism and womxn's influence on higher education, there has also been a thorough recounting of the history of academic advising. However, despite all three of these…

This Dissertation in Practice applied an improvement science approach to address an actionable problem of practice in higher education: lack of assessment of student satisfaction with academic advising. The study took place in a school within a public university in the Southeastern United States. A pre-intervention assessment of the current state…

This dissertation studies how the work of academic advising in higher education is impacted by the advisor's lived experience and how that lived experience impacts their advising practice and self-efficacy. The core interest of the study is how the experience of being a professional academic advisor impacts advisors' ability to do their work…

Given their potential, "Big Data and Analytics" can help institutions of higher education to thoroughly examine newly emerging challenges, explore and identify new ways to address them, and predict future outcomes for growth. Considering how new "Big Data and Analytics" are, existing knowledge about the potential value to…

Using the Learning Analytics in Higher Education model (Lester et al., 2017) as a framework and qualitative methods (Merriam & Tisdale, 2016), I explored advising administrators' perspectives relating to predictive analytics (PA) and underrepresented minority (URM) students, specifically their thoughts on how they perceive PA on their…

Completion of a college degree has been highlighted as a prerequisite for opportunity (Obama White House Archives, February 24, 2009); necessary for a strong economy (Koropeckyj, et al., 2017). Yet, the rate of completion in the United States remains lower than desired, directing focus toward efforts to promote student success and degree…

Although Virginia Gordon framed an effective model for career advising, student respondents in national surveys continue to report unmet needs. Several national organizations have called for further integration of academic and career advising. Previous scholars, however, have not fully acknowledged environmental constraints or provided a recent…

Much of the supervision literature revolves around the delicate balance between directive supervision and student independence. Yet there remains a paucity of empirical research about the balancing act. This is the first study based on survey data to undertake a large-scale empirical analysis of the assumed relation between doctoral supervisor…

Teachers play a critical role in facilitating the career and life planning of secondary school students. This paper describes the development of the Career-Related Teacher Support Scale (Hong Kong Secondary Students Form). Based on data obtained from 493 students in Hong Kong, five types of career-related teacher support were identified with the…