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ERIC Number: EJ534449
Record Type: CIJE
Publication Date: 1996
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: ISSN-0163-5506
Customer Satisfaction with Public Libraries.
D'Elia, George; Rodger, Eleanor Jo
Public Libraries, v35 n5 p292-97 Sep-Oct 1996
Surveys conducted in 142 urban public libraries examined customer satisfaction, comparisons with other libraries, and factors affecting satisfaction. Overall, customers were satisfied with their libraries but experienced different levels of satisfaction based on convenience, availability of materials and information, and services facilitating access. Recommends satisfaction data be used in conjunction with other data for informed decision making. (LAM)
Publication Type: Reports - Research; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A