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Blaney, Charon D. – ProQuest LLC, 2012
Health care leaders in the 21st century face challenges that stem from issues concerning quality care in a cost efficient environment while maintaining customer satisfaction. Technology has played a vital part in offering more advanced diagnostic and surgical equipment. The proliferation of technology has resulted in documentation at the…
Descriptors: Nurses, Nursing, Patients, Satisfaction
Heisley, Deborah D.; Moore, Richard W.; Patch, Robin N. – Online Submission, 2012
As part of the Workforce Investment Act of 1998, Los Angeles OneSource Centers offer low-income youth ages 14-21 services aimed at improving educational achievement, enhancing job skills, and preparing for college. The primary purpose of this study was to evaluate the youths' satisfaction with services received at 14 OneSource Centers throughout…
Descriptors: Job Skills, Employment Opportunities, Low Income Groups, Participant Satisfaction
Bowden, Jana Lay-Hwa. – Marketing Education Review, 2011
Increasingly organizations are recognizing the value of establishing close relationships with their customers. Despite this, research has not deeply explored how the intangible aspects of relational exchange such as customer satisfaction, as well as affective commitment, calculative commitment, and trust, combine to determine loyalty in the…
Descriptors: Foreign Countries, Colleges, Student Recruitment, Marketing
Riccardi, Mark T. – ProQuest LLC, 2009
Continuous Quality Improvement (CQI) measures such as Total Quality Management (TQM), Strategic Planning, Six Sigma, and the Balanced Scorecard are often met with skepticism among leaders of higher education. This study attempts to fill a gap in the literature regarding the study of relationships among specific variables, or building blocks,…
Descriptors: Strategic Planning, Community Colleges, Total Quality Management, Cooperation
Jovanovic, Vukica – ProQuest LLC, 2010
The present mixed-methods study examined the opinions of industry practitioners related to the implementation of environmental compliance requirements into design and manufacturing processes of mechatronic and electromechanical products. It focused on the environmental standards for mechatronic and electromechanical products and how Product…
Descriptors: Grounded Theory, Industry, Environmental Standards, Regression (Statistics)
Jeon, Myunghee – ProQuest LLC, 2009
Customer loyalty on websites, "e-loyalty", is reflected on customer behavior, regardless of online or offline business. Specifically, it is believed that customer loyalty on a website is strongly associated with website service quality. This study rigorously reviewed previously reported research in the website service quality dimensions and…
Descriptors: Baby Boomers, Intention, Age Differences, Marketing
Baudino, Frank, Ed.; Hart, Kathy, Ed.; Johnson, Carolyn, Ed. – Online Submission, 2017
Eighteen scholarly papers and fifteen abstracts comprise the content of the seventeenth annual Brick and Click Libraries Conference, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of librarianship.…
Descriptors: Conference Papers, Electronic Publishing, Archives, Educational Technology
Goldman, Zachary W.; Martin, Matthew M. – Communication Education, 2016
Academic entitlement (AE) refers to the expectation of educational success despite the input of personal effort needed to earn it (Boswell, 2012). Entitled students feel that learning should require minimal work and that difficulties encountered during the learning process should be attributed to instructors, rather than themselves. AE has become…
Descriptors: Expectation, Success, Student Attitudes, Age Groups
Wu, Hung-Yi; Lin, Hsin-Yu – Computers & Education, 2012
The digital content industry is flourishing as a result of the rapid development of technology and the widespread use of computer networks. As has been reported, the market size of the global e-learning (i.e., distance education and telelearning) will reach USD 49.6 billion in 2014. However, to retain and/or increase the market share associated…
Descriptors: Electronic Learning, Instructional Design, Distance Education, Educational Technology
Williams, Gloria S. – ProQuest LLC, 2012
Mergers and acquisitions have historically experienced failure rates from 50% to more than 80%. Successful integration of information technology (IT) systems can be the difference between postmerger success or failure. The purpose of this phenomenological study was to explore the entropy phenomenon during postmerger IT integration. To that end, a…
Descriptors: Organizational Change, Technology Integration, Information Technology, Manufacturing Industry
Gonzaga, Stephanie Young – ProQuest LLC, 2009
A grounded theory study examined senior leaders methods of knowledge sharing with junior leaders in a small commercial mortgage company. The study was designed to develop an emergent theory to explain the cultural elements that influenced the methods leaders used to transfer knowledge to junior people. The study identified a systemic value of…
Descriptors: Grounded Theory, Organizational Communication, Administrator Behavior, Leadership Styles
Shelby, Kenneth R., Jr. – ProQuest LLC, 2013
Systems engineering teams' value-creation for enterprises is slower than possible due to inefficiencies in communication, learning, common knowledge collaboration and leadership conduct. This dissertation outlines the surrounding people, process and technology dimensions for higher performing engineering teams. It describes a true experiment…
Descriptors: Knowledge Management, Systems Approach, Engineering, Teamwork
Brown, Robert M.; Mazzarol, Timothy William – Higher Education: The International Journal of Higher Education and Educational Planning, 2009
This paper outlines the findings of a study employing a partial least squares (PLS) structural equation methodology to test a customer satisfaction model of the drivers of student satisfaction and loyalty in higher education settings. Drawing upon a moderately large sample of students enrolled in four "types" of Australian universities,…
Descriptors: Higher Education, Structural Equation Models, Least Squares Statistics, Student Attitudes
US Department of Education, 2008
The American Customer Satisfaction Index (ACSI) is the national indicator of customer evaluations of the quality of goods and services available to U.S. residents. Since 1994, it has served as a uniform, cross-industry/government measure of customer satisfaction. A total of 10 groups, composed of eight program offices, EDFacts Coordinators, and…
Descriptors: Grants, Participant Satisfaction, Surveys, Public Agencies
Gillespie, Michelle – Journal of Higher Education Policy and Management, 2018
In 2012, government changes to higher education shifted Australia to a demand driven funding model. The consequential increase in student numbers, along with greater focus on retention and student satisfaction, resulted in rising customer expectations. There are now strategic imperatives to change administrative cultures to focus on delivering…
Descriptors: Foreign Countries, College Administration, Student Personnel Services, Student Personnel Workers