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Kaur, Harpreet; Bhalla, G. S. – International Journal of Educational Management, 2018
Purpose: The purpose of this paper is to examine the determinants of effectiveness in public colleges of Punjab (India) from the students' perspective and the impact of these determinants on the satisfaction level of students. The study further explores the difference in the overall satisfaction of students' toward college effectiveness on the…
Descriptors: Student Attitudes, Foreign Countries, Colleges, School Effectiveness
Fialkoff, Francine; Hadro, Josh – Library Journal, 2010
Bill Schickling has spent a good chunk of his professional life at what is now Polaris Library Systems, shaping both the older Galaxy system and the newer Polaris integrated library system (ILS). When he joined the company as a programmer in 1987, it was still part of Gaylord, known mostly for its furniture and supplies division. Schickling was…
Descriptors: Information Systems, Public Libraries, Library Networks, User Satisfaction (Information)
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O'Bryan, Corliss A.; Johnson, Donald M.; Shores-Ellis, Katrina D.; Crandall, Philip G.; Marcy, John A.; Seideman, Steve C.; Ricke, Steven C. – Journal of Food Science Education, 2010
This article provides background and an introduction to a user-centered design and usability test in an inexpensive format that allows content experts who are novices in e-learning development to perform testing on newly developed technical training modules prior to their release. The use of a small number of test participants, avoidance of…
Descriptors: Electronic Learning, Computer Software Evaluation, Computer Interfaces, Cost Effectiveness
Gonzaga, Stephanie Young – ProQuest LLC, 2009
A grounded theory study examined senior leaders methods of knowledge sharing with junior leaders in a small commercial mortgage company. The study was designed to develop an emergent theory to explain the cultural elements that influenced the methods leaders used to transfer knowledge to junior people. The study identified a systemic value of…
Descriptors: Grounded Theory, Organizational Communication, Administrator Behavior, Leadership Styles
Benson, Steve – Online Submission, 2012
In Australia, academic workloads are increasing, and university funding is decreasing. Academics and university managers are engaging in risk adverse behavior and tending to focus on customer satisfaction and student retention, potentially at the expense of academic standards. Conventional approaches to pedagogy minimize adverse student feedback,…
Descriptors: Foreign Countries, Faculty Workload, Educational Finance, Retrenchment
Meyer, Katrina A.; Jones, Stephanie J. – Journal of Asynchronous Learning Networks, 2012
The graduate students admitted to the online and blended programs in higher education at Texas Tech University and the University of Memphis were surveyed about their respective university websites, or the institution's "virtual face." A total of 42 students rated 30 web-based services as "must have," "nice to have," "delighted to have (but not…
Descriptors: Graduate Students, Web Sites, Student Attitudes, Blended Learning
Olsen, Timothy John – ProQuest LLC, 2012
IT services are increasingly being offered via a shared service model. This model promises the benefits of centralization and consolidation, as well as an increased customer satisfaction. Adopting shared services is not easy as it necessitates a major organizational change, with few documented exemplars to guide managers. This research explores a…
Descriptors: Information Technology, Interaction Process Analysis, Shared Resources and Services, Models
Loy, Darcy – Facilities Manager, 2012
Granted, it might be a bit of a stretch to find comparable attributes between an ice hockey team and facilities management organizations. However, if you are open-minded to the possibility and begin to analyze each of these entities, you will find there are some distinct similarities. Ice hockey is a fast-paced and ever-changing game, much like a…
Descriptors: Team Sports, Personnel Selection, Comparative Analysis, Facilities Management
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McKinney, Margaret; Comadina Granson, Ruben – Language Learning in Higher Education, 2012
As lecturers of English and Spanish for international students in higher education, we frequently read reflections supporting the notion that the interaction between teacher and student has a direct influence on their learning and possibly even on their future studies and lives. Using examples taken from language learning histories, student course…
Descriptors: Second Language Learning, Second Language Instruction, Higher Education, Student Attitudes
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Bowden, Jana Lay-Hwa. – Marketing Education Review, 2011
Increasingly organizations are recognizing the value of establishing close relationships with their customers. Despite this, research has not deeply explored how the intangible aspects of relational exchange such as customer satisfaction, as well as affective commitment, calculative commitment, and trust, combine to determine loyalty in the…
Descriptors: Foreign Countries, Colleges, Student Recruitment, Marketing
Kibiloski, F. Terry. – ProQuest LLC, 2012
This quantitative study examined the relationship between student perceived leadership styles of online university instructors, and the perceived customer satisfaction and retention of online students. Specifically, the four goals of this study were to determine: (a) students' perception of their online instructor's leadership style, (b) if…
Descriptors: Electronic Learning, Online Courses, College Students, College Faculty
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Goldman, Zachary W.; Martin, Matthew M. – Communication Education, 2016
Academic entitlement (AE) refers to the expectation of educational success despite the input of personal effort needed to earn it (Boswell, 2012). Entitled students feel that learning should require minimal work and that difficulties encountered during the learning process should be attributed to instructors, rather than themselves. AE has become…
Descriptors: Expectation, Success, Student Attitudes, Age Groups
US Department of Education, 2008
The American Customer Satisfaction Index (ACSI) is the national indicator of customer evaluations of the quality of goods and services available to U.S. residents. Since 1994, it has served as a uniform, cross-industry/government measure of customer satisfaction. A total of 10 groups, composed of eight program offices, EDFacts Coordinators, and…
Descriptors: Grants, Participant Satisfaction, Surveys, Public Agencies
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Asamoah, Daniel A.; Sharda, Ramesh; Kalgotra, Pankush; Ott, Mark – Journal of Information Systems Education, 2016
Within the context of the telecom industry, this teaching case is an active learning analytics exercise to help students build hands-on expertise on how to utilize Big Data to solve a business problem. Particularly, the case utilizes an analytics method to help develop a customer retention strategy to mitigate against an increasing customer churn…
Descriptors: Case Method (Teaching Technique), Data Collection, Data Analysis, Educational Research
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Finch, Jannette L. – Journal of Web Librarianship, 2010
Measuring quality of service in academic libraries traditionally includes quantifiable data such as collection size, staff counts, circulation numbers, reference service statistics, qualitative analyses of customer satisfaction, shelving accuracy, and building comfort. In the libraries of the third millennium, virtual worlds, Web content and…
Descriptors: Electronic Libraries, Academic Libraries, Data Analysis, Reference Services
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