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Maxey, Susan W. – ProQuest LLC, 2014
This capstone examined the differences in support services provided for undergraduate versus graduate students. From the research, a centralized advising system was designed and implemented for graduate students at a public state supported university in Kentucky to help students be more satisfied with their graduate school experience and increase…
Descriptors: Graduate Students, Student Personnel Services, Academic Advising, Program Implementation
Lee, Soonhwan; Shin, Hongbum; Park, Jung-Jun; Kwon, Oh-Ryun – ICHPER-SD Journal of Research, 2010
The purpose of this study was to investigate the relationship among the attitudinal brand loyalty variables (i.e., cognitive, affective, and conative components), team identification, and customer satisfaction by developing a structural equation model, based on Oliver's (1997) attitudinal brand loyalty model. The results of this study confirmed…
Descriptors: Identification, Satisfaction, Athletics, Structural Equation Models
Chae, Ho-Chang – ProQuest LLC, 2009
This study empirically examines the impact of IT capability on firms' performance and evaluates whether firms' IT capabilities play a role in improving employee capability, customer value, customer satisfaction, and ultimately business performance. The results were based on comparing the business performance of the IT leader companies with that of…
Descriptors: Program Effectiveness, Information Technology, Business, Competence
Battley, Belinda; Wright, Alicia – Journal of Archival Organization, 2012
Regular evaluation of archival reference services is essential to ensure that users have appropriate access to the information they need. Archives New Zealand has been measuring customer satisfaction for many years using self-completion questionnaires but recently trialed two new methods of evaluation, using external research companies. One…
Descriptors: Library Services, Foreign Countries, Reference Services, Library Research
Lyons, Rebecca – ProQuest LLC, 2016
In the United States today organizational leaders are concerned with skills gaps, or the limited availability of qualified workers to fill open positions. The reason for their concern is the impact of skills gaps on organizational performance in a number of areas including productivity, customer satisfaction, profitability, and the ability to…
Descriptors: Labor Force Development, Organizational Effectiveness, Job Performance, Structural Equation Models
bin Mohd Amin, Mohd Rushidi; Piaralal, Shishi Kumar; bin Daud, Yon Rosli; bin Mohamed, Baderisang – International Review of Research in Open and Distributed Learning, 2020
This study investigated the relationships among justice dimensions (distributive, procedural, interpersonal, and informational), university image, service recovery satisfaction, and customer behavioural outcomes (trust, word of mouth, repurchase intention, and loyalty). This study adopted a cross-sectional survey approach and data were collected…
Descriptors: Foreign Countries, Justice, Distance Education, Open Universities
Cheng, Albert; Peterson, Paul E. – Education Next, 2017
All four sectors in K-12 education compete for the support of their customers--that is, the parents of their prospective students. Those parents have more choices today than in decades past: they may send their children to the public school automatically assigned to them by their school district, or opt for a private school, charter school, or…
Descriptors: Elementary Secondary Education, Parent Attitudes, School Choice, School Districts
Baker, Diane F. – Management Teaching Review, 2019
Students frequently struggle to understand the differences among various types of organizational structures and how these differences affect organizational processes and outcomes. In the exercise described in this article, students are given a list of jobs from a medical rehabilitation center and asked to create an organizational chart. Students…
Descriptors: Administrative Organization, Learning Activities, Rehabilitation, Cooperative Learning
Shall, David W. – ProQuest LLC, 2010
This study compares self-directed work structures to more traditional supervised work structures in order to determine if the expenditures and efforts required to implement self-directed work teams are warranted. Multiple internal performance metrics are examined in comparing plant work structures in various degrees of implementation between…
Descriptors: Motor Vehicles, Manufacturing Industry, Supervision, Supervisory Methods
Bedggood, Rowan E.; Donovan, Jerome D. – Studies in Higher Education, 2012
Surveying students to garner feedback on teaching and subject quality is a common occurrence in many universities globally. Despite the criticisms surrounding whether measures associated with these surveys are indeed valid, university managers continue to utilise them in key decision making. These surveys mirror business practices where measuring…
Descriptors: Foreign Countries, Higher Education, Student Surveys, Student Evaluation of Teacher Performance
Jafari, Mostafa; Hesamamiri, Roozbeh; Sadjadi, Jafar; Bourouni, Atieh – Program: Electronic Library and Information Systems, 2012
Purpose: The objective of this paper is to propose a holistic dynamic model for understanding the behavior of a complex and internet-based kind of knowledge market by considering both social and economic interactions. Design/methodology/approach: A system dynamics (SD) model is formulated in this study to investigate the dynamic characteristics of…
Descriptors: Information Services, Internet, Systems Approach, Models
Sharabi, Moshe – Quality Assurance in Education: An International Perspective, 2010
Purpose: The purpose of this paper is to present the influence of the human resource (HR) manager on the quality of service in an academic college, and the human resource management (HRM) outcomes of the process. Design/methodology/approach: The paper relates to a customer satisfaction survey. More than 120 questionnaires were completed by the…
Descriptors: College Environment, Labor Force Development, Human Resources, Participant Satisfaction
Gonzalez, Adriana – Journal of Access Services, 2012
The library landscape is changing at a fast pace, with an increase in the demand for study space including quiet, individualized study space; open group study space; and as enclosed group study space. In large academic libraries, managing limited high-demand resources is crucial and is partially being driven by the greater emphasis on group…
Descriptors: Academic Libraries, Library Facilities, Study Facilities, Educational Facilities Design
Munyofu, Paul; Kohr, Richard – Journal of Industrial Teacher Education, 2009
This study investigated several aspects of occupational skill assessment as implemented in one state: (1) What is the extent to which student achievement on the cognitive component was related to their achievement on the psychomotor component of the technical skill assessments? (2) How efficiently was their overall composite attainment calculated?…
Descriptors: Employment Qualifications, Achievement, Program Effectiveness, Correlation
Koni, Aida; Zainal, Khalim; Ibrahim, Maznah – International Education Studies, 2013
The history of the Palestinian universities is relatively recent; however their impact on the Palestinians case and wellbeing is undeniable. Today, almost forty years later the Palestinian universities like many higher education institutions in the region and worldwide tussle to fulfil the students' demands on education while trying to maintain…
Descriptors: Foreign Countries, Higher Education, Educational Quality, Universities