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Iacoviello, Giuseppina; Bruno, Elena; Cappiello, Antonella – International Journal of Educational Management, 2019
Purpose: The purpose of this paper is to identify, through the preparation of a theoretical framework, the drivers able to highlight the relationships between universities and stakeholders in the area of higher education. It also intends to stress the importance of intellectual capital (IC) regarding its contribution to create the quality of…
Descriptors: Higher Education, Educational Quality, Stakeholders, Universities
Serenko, Alexander – Assessment & Evaluation in Higher Education, 2011
The purpose of this project is to empirically investigate several antecedents and consequences of student satisfaction (SS) with Canadian university music programmes as well as to measure students' level of programme satisfaction. For this, the American Customer Satisfaction Model was tested through a survey of 276 current Canadian music students.…
Descriptors: Student Attitudes, Educational Environment, Tuition, Music Education
Department of Defense Education Activity, 2011
The Department of Defense Education Activity (DoDEA) Customer Satisfaction Survey is a biennial survey administered by DoDEA to parents and students to monitor DoDEA's success in meeting students' needs. The survey is administered every other year to sponsors with children in pre-kindergarten-12th grade and to students in grades 4-12. For the…
Descriptors: Disabilities, Public Education, Public Schools, Mass Media
Nothwehr, F.; Haines, H.; Chrisman, M.; Schultz, U. – Health Education Research, 2014
The obesity epidemic calls for greater dissemination of nutrition-related programs, yet there remain few studies of the dissemination process. This study, guided by elements of the RE-AIM model, describes the statewide dissemination of a simple, point-of-purchase restaurant intervention. Conducted in rural counties of the Midwest, United States,…
Descriptors: Obesity, Intervention, Nutrition Instruction, Rural Areas
Maheshwar; Jawalkar, Chandrashekhar S. – Journal on School Educational Technology, 2014
This paper presents the ergonomic aspects in designing and prototyping of desks cum chairs used in elementary schools. The procedures adopted for the assessment included: the study of existing school furniture, design analysis and development of prototypes. The design approach proposed a series of adjustable desks and chairs developed in terms of…
Descriptors: Elementary Schools, Human Factors Engineering, Furniture, Production Techniques
Haverila, Matti; Haverila, Kai Christian – Journal of Applied Research in Higher Education, 2022
Purpose: On the basis of the justice, attachment, social support, self-determination theories, this research paper examines the impact of the student-instructor relationship construct on the customer-centric measures of overall student satisfaction, and perceived value for money and their impact of the behavioral intentions as an endogenous…
Descriptors: Teacher Student Relationship, Predictor Variables, Student Satisfaction, Undergraduate Students
Shurair, Amal S. A.; Pokharel, Shaligram – Quality Assurance in Education: An International Perspective, 2019
Purpose: The purpose of this paper is to investigate and report students' perception of service quality in a university by examining the perceptual context of service quality with respect to students' loyalty behavior, image of the university and culture/values. Design/methodology/approach: A research framework is developed for quality assessment…
Descriptors: Foreign Countries, College Students, Student Attitudes, Educational Quality
Alfonso, Moya L.; Nickelson, Jen; Cohen, Danielle – American Journal of Health Education, 2012
Background: Although the potential health benefits of farmers markets have been discussed for years, there is a dearth of literature to aid health educators in advocating for the development of local farmers markets. Purpose: The purpose of this manuscript is to present a case study of a rural farmers market in southeast Georgia with emphasis on…
Descriptors: Health Education, Agricultural Occupations, Ethnography, Rural Areas
Janardhana, G.; Rajasekhar, Mamilla – Journal on Educational Psychology, 2012
This article analyses the levels of students' satisfaction and how institution provides infrastructure facilities in the field of higher education. Infrastructure is the fastest growing segment of the higher education scenario. Universities play a very vital role in a country in terms of their potential. It contributes to employment and growth.…
Descriptors: Foreign Countries, Case Studies, Universities, Student Satisfaction
Plumer, David R. – ProQuest LLC, 2010
Information Technology (IT) products have a high rate of failure. Only 25% of IT projects were completed within budget and schedule, and 15% of completed projects were not operational. Researchers have not investigated the success of project management systems from the perspective of customer satisfaction. In this quantitative study, levels of…
Descriptors: Information Systems, Public Agencies, Government Employees, Information Technology
Ibrahim, Mohd Zuhdi; Ab Rahman, Mohd Nizam; Yasin, Ruhizan M. – International Education Studies, 2014
The purpose of this study is to examine students' perception of quality of service offered in Malaysian skills training institutes and how it influences overall satisfaction. This study employed a questionnaire survey involving seven skills training institutes in Klang Valley, Malaysia. From 600 questionnaires distributed, 419 were returned (69.8…
Descriptors: Foreign Countries, Student Attitudes, Skill Development, Institutes (Training Programs)
Deonna S. Maxfield – ProQuest LLC, 2023
The purpose of this quantitative correlational study was to examine the relationship between managers' emotional intelligence (EI), managers' transformational leadership style, and employee job satisfaction in customer service organizations in the Central Southwest. Participants were selected because of their experience in the field of customer…
Descriptors: Services, Commercialization, Business, Emotional Intelligence
Department of Defense Education Activity, 2011
Every two years the Department of Defense Education Activity (DoDEA) administers the DoDEA Customer Satisfaction Survey (CSS) to all parents with children attending DoDEA schools and all 4th-12th grade students enrolled in a DoDEA school. Parents were asked to complete one survey for each school in which they had a child enrolled. The purpose of…
Descriptors: Disabilities, Public Education, Public Schools, Mass Media
Picazo-Vela, Sergio – ProQuest LLC, 2010
During the last decade online retail sales have been growing constantly. This growth has been possible due to different factors like online reviews. Online reviews have been proven successful in predicting different variables like trust and sales in online settings; however, the impact of online reviews on other variables like customer…
Descriptors: Satisfaction, Expectation, Retailing, Internet
Murphy, Sarah Anne; Cerqua, Judith – portal: Libraries and the Academy, 2012
A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…
Descriptors: Educational Needs, Academic Libraries, Telecommunications, Program Implementation