Publication Date
In 2024 | 2 |
Since 2023 | 16 |
Since 2020 (last 5 years) | 71 |
Since 2015 (last 10 years) | 158 |
Since 2005 (last 20 years) | 363 |
Descriptor
Source
Author
Sanderson, Barbara | 4 |
Sembiring, Maximus Gorky | 4 |
DeBaylo, Paige | 3 |
MacFarland, Thomas W. | 3 |
Minney, Dana | 3 |
Owen, Jane | 3 |
Ball, Rodney J. | 2 |
Bevan, S. | 2 |
Brown, Bettina Lankard | 2 |
Cleary, Thomas S. | 2 |
Cook, Desmond L. | 2 |
More ▼ |
Publication Type
Education Level
Higher Education | 212 |
Postsecondary Education | 138 |
Adult Education | 23 |
Elementary Secondary Education | 20 |
Secondary Education | 12 |
Two Year Colleges | 11 |
High Schools | 5 |
Elementary Education | 4 |
Grade 6 | 4 |
Grade 8 | 4 |
Grade 10 | 3 |
More ▼ |
Audience
Practitioners | 39 |
Administrators | 24 |
Policymakers | 11 |
Media Staff | 10 |
Teachers | 9 |
Students | 7 |
Researchers | 3 |
Community | 1 |
Counselors | 1 |
Location
United Kingdom | 20 |
Australia | 15 |
Indonesia | 14 |
Malaysia | 12 |
United States | 12 |
Canada | 9 |
Florida | 8 |
Pennsylvania | 8 |
Texas | 8 |
India | 7 |
California | 6 |
More ▼ |
Laws, Policies, & Programs
Assessments and Surveys
National Survey of Student… | 4 |
Minnesota Satisfaction… | 2 |
Multifactor Leadership… | 2 |
General Educational… | 1 |
National Household Education… | 1 |
What Works Clearinghouse Rating
Detlor, Brian; Ball, Kathryn – College & Research Libraries, 2015
This paper examines the merit of conducting a qualitative analysis of LibQUAL+® survey comments as a means of leveraging quantitative LibQUAL+ results, and using importance-satisfaction matrices to present and assess qualitative findings. Comments collected from the authors' institution's LibQUAL+ survey were analyzed using a codebook based on…
Descriptors: Surveys, Academic Libraries, Qualitative Research, Users (Information)
Liu, Tung-Hsuan – ProQuest LLC, 2012
In the early years of online retailing, having an online presence and low prices were believed to be key drivers of success. More recently, electronic service quality has become essential as an online marketing strategy. Online stores provide higher service quality to create online customer loyalty, improve customer satisfaction, and keep a…
Descriptors: Online Systems, Purchasing, Intention, Retailing
Rivera, Debora – ProQuest LLC, 2019
The purpose of this study was to explore the student experience, in a One Stop Center at a public comprehensive community college located in the Mid-Atlantic region. This study utilized an explanatory sequential mixed methods analysis to assess the perceived impact of the centralization of functions on student satisfaction. Using expectation…
Descriptors: Student Satisfaction, Public Colleges, Community Colleges, Student Needs
Gaile-Sarkane, Elina; Jureviciene, Diva; Skvarciany, Viktorija; Iljins, Juris – International Journal of Learning and Change, 2017
The banking sector has developed and extended usage of different services at a distance using the internet in the last decade. Internet-based banking services dominate over other historically provided alternatives. This paper explores the adoption of internet banking in Lithuania and Latvia. Internet banking success model was developed based on…
Descriptors: Banking, Internet, Surveys, Correlation
Adu-Gyamfi, Ernest; Addo, Paul Kwadwo; Asamoah-Boateng, Charles – International Journal of Higher Education, 2019
The continued rapid growth of distance education programmes in higher education has brought concerns regarding how stakeholers perceive quality in distance education. The study examined the differences between the mean indicator ratings by different stakeholders in a distance learning programme. The study adopted a case study research design to…
Descriptors: Differences, Stakeholders, Distance Education, Higher Education
Calma, Angelito; Dickson-Deane, Camille – International Journal of Educational Management, 2020
Purpose: This paper explores some management concepts and how applying these concepts from business to higher education can be problematic, let alone incompatible, particularly in relation to measuring quality in higher education. Design/methodology/approach: It provides a conceptual understanding of the literature on quality in the higher…
Descriptors: Educational Quality, Higher Education, College Administration, Commercialization
Chen, Chao-Chien; Lin, Shih-Yen; Cheng, Chia-Hsin; Tsai, Chia-Ching – Research in Developmental Disabilities: A Multidisciplinary Journal, 2012
The main purpose of this study is to investigate the impact of service quality and corporate social responsibility (CSR) on customer satisfaction, and customer satisfaction toward post-purchase intentions from sheltered employment institutions. Work experience plays an important role in career development for those people with intellectual…
Descriptors: Business, Social Responsibility, Sheltered Workshops, Mental Retardation
Shaheen, Amer N. – ProQuest LLC, 2011
This research investigated Electronic Service Quality (E-SQ) features that contribute to customer satisfaction in an online environment. The aim was to develop an approach which improves E-CRM processes and enhances online customer satisfaction. The research design adopted mixed methods involving qualitative and quantitative methods to…
Descriptors: Internet, Design, Web Sites, Business
Goumairi, Ouissal; Aoula, Es-Saâdia; Ben Souda, Souad – International Journal of Higher Education, 2020
The quality of higher education systems currently represents a major challenge for the development of societies. In Morocco, engineering education is at the heart of this development, it is a major and necessary lever which, due to an increasingly demanding job market, faces several challenges. According to Moroccan Directorate for Strategies and…
Descriptors: Foreign Countries, Educational Quality, Higher Education, Engineering Education
Sembiring, Maximus Gorky; Rahayu, Gayuh – Interactive Technology and Smart Education, 2020
Purpose: This paper aims to explore the origins of providing quality satisfied open educational resources (QS-OER) related to Making Indonesia 4.0. It was aimed at exploring plausible determinants perceived by faculty. It was also of interest to reveal how, in what routines associated factors were interrelated. Design/methodology/approach: An…
Descriptors: Foreign Countries, Open Educational Resources, Teacher Attitudes, College Faculty
Xiao, Jian; Wilkins, Stephen – Journal of Higher Education Policy and Management, 2015
Student satisfaction has become an important concept in higher education because students are paying higher tuition fees and increasingly seeing themselves as customers and because satisfaction is commonly used as an indicator of quality by quality assurance agencies and the compilers of rankings and league tables. In business organisations, it…
Descriptors: Teacher Effectiveness, Student Attitudes, Questionnaires, Asians
Corrigan, Hope B.; Craciun, Georgiana; Powell, Allison M. – Marketing Education Review, 2014
Every time shoppers make a purchase at a store or browse a Web site, customer behavior is tracked, analyzed, and perhaps shared with other businesses. Target Corporation is a leader in analyzing vast amounts of data to identify buying patterns, improve customer satisfaction, predict future trends, select promotional strategies, and increase…
Descriptors: Marketing, Data Analysis, Consumer Economics, Purchasing
Wang, Cheng-Cai; Chen, Chin-Tsu; Chen, Chun-Fu – Educational Studies, 2012
This study aimed to discuss the relationships among the brand image of universities (external variables), university satisfaction (mediating variables) and customer lifetime value (internal variables). The findings can serve as a reference for higher educational institutions in strengthening their advantages and overcoming their shortcomings, as…
Descriptors: Universities, Foreign Countries, Structural Equation Models, Reputation
Alqahtani, Abdulmuhsen Ayedh – Journal of Education Finance, 2014
The current study aims at exploring Kuwaiti families' educational investment behavior pursuant to the selection of a specific private school for their children from the private school market. Using the quantitative approach and the principles of marketing research, a survey was administered to a randomly selected sample of Kuwaiti families (n =…
Descriptors: Foreign Countries, Private Schools, Statistical Analysis, Marketing
Sembiring, Maximus Gorky – Open Praxis, 2015
Student satisfaction associated with persistence, academic performance, retention, and its relations to career advancement were examined. It was aimed at measuring service quality (Servqual) dimensions as a foundation of satisfaction and how, in what comportments, they were interrelated. The study was conducted under explanatory-design. Data was…
Descriptors: Student Attitudes, Structural Equation Models, Empathy, Reliability