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Liu, Dongping; Zhang, Hai – SAGE Open, 2021
Teacher online learning is an important way to solve teacher shortage and improve teachers' professional development. However, previous research works that focused on teacher-as-learner satisfaction with online learning were not enough. The aim of this study is to investigate factors that influence teacher satisfaction with online learning. The…
Descriptors: Foreign Countries, Middle School Teachers, Teacher Attitudes, Satisfaction
Porter, Sherry A. – ProQuest LLC, 2016
The general problem was that, in the competitive telecommunications industry, information technology service providers have to develop ways to improve on customer satisfaction and service quality during service disruptions to meet service level agreements. A descriptive phenomenological study was used to explore the lived experiences and…
Descriptors: Telecommunications, Phenomenology, Information Technology, Administrator Attitudes
Mitchell, Robert Eugene, Jr. – ProQuest LLC, 2016
Higher education is an industry that is facing several challenges. Preparing the student/customer with the skills necessary to be successful in the workplace is a serious concern. The education industry also has to follow stricter regulations from both the Department of Education and the accrediting agencies governing the institutions (Benchley,…
Descriptors: School Holding Power, Academic Persistence, Higher Education, Total Quality Management
Langan, A. Mark; Harris, W. Edwin – Higher Education: The International Journal of Higher Education Research, 2019
The purpose of this study is to use machine learning and exploratory data analysis to interrogate patterns of metrics from a national-level student survey. Analysis of over 1.8 million returns detected long-term stability of the predictors of student satisfaction, with survey items relating to course management and teaching being consistently most…
Descriptors: National Surveys, Student Surveys, Research Methodology, Predictor Variables
de Carlos, Pablo; Alén, Elisa; Pérez-González, Ana; Figueroa, Beatriz – Journal of Multilingual and Multicultural Development, 2019
In most service activities, customer satisfaction depends largely on the direct interaction with service providers. In the case of tourism, this interaction often occurs between people from different countries and whose mother tongues are different. In this context, concepts such as cultural proximity, linguistic accommodation, expectations and…
Descriptors: Cultural Differences, Language Attitudes, Tourism, Hospitality Occupations
Sannwald, Suzanne – Knowledge Quest, 2017
Suzanne Sannwald is the school librarian at West Hills High School in the Grossmont Union High School District, in San Diego's East County region. While working for a couple of years in a corporate setting prior to her current position, Sannwald learned about everything from organizational development and leadership to marketing and customer…
Descriptors: School Libraries, Users (Information), Librarians, Library Services
Pantouvakis, Angelos; Bouranta, Nancy – Learning Organization, 2013
Purpose: The aim of this paper is to develop a theoretical framework and conduct an empirical study across different service sectors to investigate the inter-relationships between organizational learning culture, employee job satisfaction and their impact on customer satisfaction. It also aims to examine an individual-level variable (educational…
Descriptors: Organizational Culture, Learning, Satisfaction, Employees
Farlik, John T. – ProQuest LLC, 2016
Project success has multiple definitions in the scholarly literature. Research has shown that some scholars and practitioners define project success as the completion of a project within schedule and within budget. Others consider a successful project as one in which the customer is satisfied with the product. This quantitative study was conducted…
Descriptors: Computer Software, Success, Interpersonal Communication, Statistical Analysis
Demir, Ahmet; Maroof, Lubna; Sabbah Khan, Noor Us; Ali, Bayad Jamal – Journal of Applied Research in Higher Education, 2021
Purpose: In this study, we have collected the response from 200 private university lecturers in Kurdistan Region of Iraq. In order to test the hypotheses, we have proposed structural equations modeling (SEM). Design/methodology/approach: The purpose of this paper is to elaborate the direct and indirect effects of e-service quality on perceived…
Descriptors: Technology Uses in Education, College Faculty, Foreign Countries, Teacher Attitudes
Amineh, Hadi; Kosach, Nataliya – International Journal of Environmental and Science Education, 2016
Relevance of article is caused by the fact that customer's satisfaction currently serves as the mechanism allowing the carmakers to be competitive in the market. The paper describes issues of assessment of the quality of products manufactured by automobile companies. The assessment is based on widely applicable complex characteristics of the…
Descriptors: Motor Vehicles, Satisfaction, Evaluation, Quality Control
Sembiring, Maximus Gorky; Rahayu, Gayuh – Asian Association of Open Universities Journal, 2020
Purpose: Service quality and satisfaction in the ODL setting related to students' accomplishments (performance, loyalty and career) were reconsidered. It was aimed at exposing the moderating role of satisfaction on service quality and accomplishment. It was also of interest to scrutinize how, in what routines determinants engaged interdepended.…
Descriptors: Open Education, Distance Education, Educational Quality, Student Satisfaction
Chiablaem, Parichat – rEFLections, 2020
English communication has gained its importance for Thai massage employees who are required to interact and provide massage services to foreign customers due to the popularity of Thai massage among foreigners. This study attempts to explore and analyze the needs and problems of Thai massage employees towards English communication in their…
Descriptors: Employees, Employee Attitudes, Allied Health Personnel, Physical Therapy
Sembiring, Maximus Gorky – Asian Association of Open Universities Journal, 2020
Purpose: This study envisioned plausible influential factors on service quality and academic excellence relatable to graduate self-confidence in an open distance learning (ODL) outlook. The objective was to expose the moderating role of academic excellence (graduate satisfaction) between service quality and self-confidence (engagement,…
Descriptors: Educational Quality, Self Esteem, College Graduates, Open Education
Rodriguez, Juan Carlos; Meyer, Kristin; Merry, Brian – portal: Libraries and the Academy, 2017
Library public services staff have primarily focused on providing services through interactions with their users. Although service quality and customer satisfaction are important in the delivery of these services, the emphasis and nature of the work have often been influenced by a library-centric philosophy rather than a user-centric philosophy.…
Descriptors: Library Services, Academic Libraries, State Universities, Administrative Organization
Newberry, Milton G., III; Israel, Glenn D. – Field Methods, 2017
Recent research has shown mixed-mode surveys are advantageous for organizations to use in collecting data. Previous research explored web/mail mode effects for four-contact waves. This study explores the effect of web/mail mixed-mode systems over a series of contacts on the customer satisfaction data from the Florida Cooperative Extension Service…
Descriptors: Mail Surveys, Mixed Methods Research, Comparative Analysis, Extension Education