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Nasir Usman; Murniati Abdurrahman; Niswanto; Ulfah Irani Zakaria; Yunisrina Qismullah Yusuf – Cogent Education, 2023
Aceh grappled with political conflict with the Indonesian government from 1973 to 2005, which coincided with the devastating impact of the mega earthquake and tsunami on December 26, 2004. Subsequently, the province faced the global outbreak of COVID-19 in 2019. Therefore, a thorough evaluation of the education quality of the youth in this…
Descriptors: Foreign Countries, COVID-19, Pandemics, Educational Quality
Raza, Shaukat Ali; Naqvi, Abir Hassan; Gill, Sajjad Ali – Bulletin of Education and Research, 2020
The purpose of the study was to investigate the corporate total quality management practices and corresponding results achieved by corporate sector firms of Lahore, Pakistan with implications for the business schools offering TQM courses. The variables studied include leadership, resource management, performance measurement and feedback,…
Descriptors: Foreign Countries, Total Quality Management, Corporations, Business Administration Education
Binsar Kristian P., Feliks Anggia; Panjaitan, Hotman – International Journal of Evaluation and Research in Education, 2014
This research talks about total quality service and customer relationship management effects toward customer satisfaction and its impact on customer loyalty. Fast food restaurant KFC, always strives to continue to make improvements in total quality service, so that customer satisfaction can be maintained, which in turn will have an impact on…
Descriptors: Group Unity, Satisfaction, Total Quality Management, Foreign Countries
Mitchell, Robert Eugene, Jr. – ProQuest LLC, 2016
Higher education is an industry that is facing several challenges. Preparing the student/customer with the skills necessary to be successful in the workplace is a serious concern. The education industry also has to follow stricter regulations from both the Department of Education and the accrediting agencies governing the institutions (Benchley,…
Descriptors: School Holding Power, Academic Persistence, Higher Education, Total Quality Management
Liu, Tung-Hsuan – ProQuest LLC, 2012
In the early years of online retailing, having an online presence and low prices were believed to be key drivers of success. More recently, electronic service quality has become essential as an online marketing strategy. Online stores provide higher service quality to create online customer loyalty, improve customer satisfaction, and keep a…
Descriptors: Online Systems, Purchasing, Intention, Retailing
Thomas, James L.; Cunningham, Brent J. – Journal of Marketing for Higher Education, 2009
This study investigates the relationship between monopolistic service providers and customer satisfaction and commitment. The authors investigated how the ethical perceptions of service consumers, their perceptions of service quality, and satisfaction effect commitment to the long-term relationship with monopolistic service providers. Results…
Descriptors: Higher Education, Student Financial Aid, College Administration, College Students
Loy, Darcy – Facilities Manager, 2012
Granted, it might be a bit of a stretch to find comparable attributes between an ice hockey team and facilities management organizations. However, if you are open-minded to the possibility and begin to analyze each of these entities, you will find there are some distinct similarities. Ice hockey is a fast-paced and ever-changing game, much like a…
Descriptors: Team Sports, Personnel Selection, Comparative Analysis, Facilities Management
Riccardi, Mark T. – ProQuest LLC, 2009
Continuous Quality Improvement (CQI) measures such as Total Quality Management (TQM), Strategic Planning, Six Sigma, and the Balanced Scorecard are often met with skepticism among leaders of higher education. This study attempts to fill a gap in the literature regarding the study of relationships among specific variables, or building blocks,…
Descriptors: Strategic Planning, Community Colleges, Total Quality Management, Cooperation
Tasie, George O. – Educational Research and Reviews, 2010
Total quality management (TQM) strives to improve organizational functioning by carefully studying the interface between an organization's mission, values, vision, policies and procedures, and the consumer that the organization serves. Central to this approach to revitalizing economic institutions is the importance placed on client satisfaction.…
Descriptors: Total Quality Management, Learning Processes, Teaching Methods, College Students
Akdere, Mesut – International Journal of Learning and Change, 2007
Organisations are continuously challenged to become more strategic, productive and cost-effective. As a result, quality management has become increasingly important to achieve desired organisational performance outcomes. Quality management considers leadership an important component to implement and sustain quality products and services to…
Descriptors: Total Quality Management, Leadership, Organizational Development, Organizational Effectiveness
Khan, Hina; Matlay, Harry – Education & Training, 2009
Purpose: The purpose of this paper is to provide a critical analysis of the importance of service excellence in higher education. Design/methodology/approach: The research upon which this paper is based employed a phenomenological approach. This method was selected for its focus on respondent perceptions and experiences. Both structured and…
Descriptors: Higher Education, Interviews, Phenomenology, Grounded Theory
Peer reviewed
Sirkin, Arlene Farber – Journal of Library Administration, 1993
Focuses on the customer satisfaction element of Total Quality Management (TQM) in libraries, including definition of the terms customer and customer satisfaction, determining customer expectations, complaint systems, keeping customers, and empowerment of staff. Appendices list approaches libraries and other organizations have used to improve…
Descriptors: Administrative Principles, Library Administration, Library Services, Organizational Theories
Leigh, David – 1993
This module for a 1-semester Total Quality Management (TQM) course for high school or community college students discusses the concepts of customer satisfaction, customer surveys, and quality functional deployment. The concept of customer satisfaction begins with identifying the customer. Surveys are suggested as one way that students can learn…
Descriptors: Attitudes, Business Administration, Business Education, Course Content
Fitzpatrick, Maeve; O'Connell, Janice; Murphy, Eamonn – Journal of Adult and Continuing Education, 2010
The role of work-based learning is a pivotal part of developing the learning region. With rates of employment at their highest for many years across Europe, the need for up-skilling the workforce in many areas will be essential to retain competitiveness and employability. This paper will focus on quality management up-skilling in small to…
Descriptors: Foreign Countries, Expertise, Economic Climate, Labor Force Development
Peer reviewed
Smith, Taggart – Journal of Technology Studies, 1993
Explains how quality concepts such as customer satisfaction, continuous improvement, and defining the customer apply to education. Describes how creative problem solving can overcome such conceptual blocks as constancy, commitment to the past, compression of ideas, and complacency. (SK)
Descriptors: Creative Thinking, Critical Thinking, Educational Quality, Educational Technology