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Badrudin, Badrudin; Khusnuridlo, Moh.; Wahyu, Muhammad Zaini El – Cypriot Journal of Educational Sciences, 2022
This research aims to analyze the information system of learning management and the overall quality of service to the customer's satisfaction application of Ruangguru. This study employed a descriptive quantitative approach. The sampling technique was purposive sampling based on Slovin equations. Data were collected using a synchronous survey…
Descriptors: Management Information Systems, Integrated Learning Systems, Consumer Economics, Satisfaction
Lee, Chien-Sing; Yew, Lee-Yin – Knowledge Management & E-Learning, 2022
Organizational learning integrates core specialized tacit resources and knowledge to facilitate development of strategic interdisciplinary knowledge development, integration, management and innovation. To promote open innovation within a gig economy, we address three problems: first, to identify which knowledge management view may contribute more…
Descriptors: Knowledge Management, Comparative Analysis, Consumer Economics, Satisfaction
Nasir Usman; Murniati Abdurrahman; Niswanto; Ulfah Irani Zakaria; Yunisrina Qismullah Yusuf – Cogent Education, 2023
Aceh grappled with political conflict with the Indonesian government from 1973 to 2005, which coincided with the devastating impact of the mega earthquake and tsunami on December 26, 2004. Subsequently, the province faced the global outbreak of COVID-19 in 2019. Therefore, a thorough evaluation of the education quality of the youth in this…
Descriptors: Foreign Countries, COVID-19, Pandemics, Educational Quality
Abidin, Munirul – International Journal of Instruction, 2021
Knowing the stakeholder's perception of educational quality is essential for Higher Education (HE) institutions because it reflects the market acceptance of its products. The study aims to analyze stakeholders' satisfaction with HE's quality through the performance of its graduates. Data collected through surveys to 258 customers in 15 educational…
Descriptors: Stakeholders, Employer Attitudes, Educational Quality, Higher Education
Ghosh, Biswadip – Information Systems Education Journal, 2019
The board of Fiserv (an investment management company) has already decided to close the business no matter what. Agile Financials has agreed to buyout Fiserv and retain part of the Fiserv staff if the purchase deal closes. However, if too many of Fiserv's clients left with their accounts or if the customer satisfaction index (CSI) continued to…
Descriptors: Satisfaction, Consumer Economics, Organizational Change, Change Strategies
Fisher, Michael – ProQuest LLC, 2018
Consumer evolution has led to a more technologically informed population who was more confident and demanding: consumers now expect their brands to be available wherever, whenever, and however they want them. Consumers expect brands to be always on, meeting their brand on demand expectations in their pockets on phones, on tablets, laptops, and…
Descriptors: Consumer Economics, Marketing, Automation, Technological Advancement
Raza, Shaukat Ali; Naqvi, Abir Hassan; Gill, Sajjad Ali – Bulletin of Education and Research, 2020
The purpose of the study was to investigate the corporate total quality management practices and corresponding results achieved by corporate sector firms of Lahore, Pakistan with implications for the business schools offering TQM courses. The variables studied include leadership, resource management, performance measurement and feedback,…
Descriptors: Foreign Countries, Total Quality Management, Corporations, Business Administration Education
Binsar Kristian P., Feliks Anggia; Panjaitan, Hotman – International Journal of Evaluation and Research in Education, 2014
This research talks about total quality service and customer relationship management effects toward customer satisfaction and its impact on customer loyalty. Fast food restaurant KFC, always strives to continue to make improvements in total quality service, so that customer satisfaction can be maintained, which in turn will have an impact on…
Descriptors: Group Unity, Satisfaction, Total Quality Management, Foreign Countries
Eberle, John – ProQuest LLC, 2018
This study implemented an information technology service management at a university and measured the effects that implementation had on customer satisfaction scores and key performance indicators (KPI). This project used industry best practices for ITSM processes, project management, and change management to implement the system. This project also…
Descriptors: Information Technology, Program Implementation, Management Systems, Higher Education
Islam, Talat; Ahmad Kassim, Norliya; Ali, Ghulam; Sadiq, Misbah – Learning Organization, 2014
Purpose: The aim of this study is to develop a theoretical framework with which to investigate the inter-relationships between organizational learning culture, normative commitment and customer satisfaction through the use of empirical investigation across the service sector. Design/methodology/approach: A questionnaire-based survey was given to…
Descriptors: Organizational Learning, Organizational Culture, Foreign Countries, Satisfaction
Nawi, Noorshella Che; Fong, Michelle; Tatnall, Arthur – Journal of Information Technology Education: Research, 2014
This paper describes a research case study of Internet apparel marketing by small businesses in Malaysia which can beneficially be included in postgraduate business courses for understanding the importance of measuring customer satisfaction at point-of-purchase and post-purchase in online purchases. The sample size in this research is 154…
Descriptors: Information Technology, Marketing, Foreign Countries, Surveys
Swai, Calvin Zakaria; Nkaizirwa, Josephat Paul; Hugo, Alfred Kisuda; Mahenge, Cosmas Anyelwisye; Komba, Philbert Sixbert – Cogent Education, 2022
Assessing customers' satisfaction with service quality has been a common practice that allows leaders and managers to improve service delivery to the customers in business studies. In education, the measurement of student satisfaction has received popularity and so does the satisfaction of teaching staff. Studies examining student teachers' and…
Descriptors: Foreign Countries, Student Teachers, Tutors, Teacher Education
Liu, Dongping; Zhang, Hai – SAGE Open, 2021
Teacher online learning is an important way to solve teacher shortage and improve teachers' professional development. However, previous research works that focused on teacher-as-learner satisfaction with online learning were not enough. The aim of this study is to investigate factors that influence teacher satisfaction with online learning. The…
Descriptors: Foreign Countries, Middle School Teachers, Teacher Attitudes, Satisfaction
Pantouvakis, Angelos; Bouranta, Nancy – Learning Organization, 2013
Purpose: The aim of this paper is to develop a theoretical framework and conduct an empirical study across different service sectors to investigate the inter-relationships between organizational learning culture, employee job satisfaction and their impact on customer satisfaction. It also aims to examine an individual-level variable (educational…
Descriptors: Organizational Culture, Learning, Satisfaction, Employees
Farlik, John T. – ProQuest LLC, 2016
Project success has multiple definitions in the scholarly literature. Research has shown that some scholars and practitioners define project success as the completion of a project within schedule and within budget. Others consider a successful project as one in which the customer is satisfied with the product. This quantitative study was conducted…
Descriptors: Computer Software, Success, Interpersonal Communication, Statistical Analysis