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Ye, Pinghao; Liu, Liqiong; Gao, Linxia; Mei, Quanjun – International Journal of Information and Communication Technology Education, 2020
The article finds the main factors affecting women's continuance intention for mobile games, and analyze how and to what extent these factors affect women's continuance intention for mobile games in a research model. In this study, a Model of Factors Affecting Women's continued interest in mobile gaming is comprised of eight variables and relevant…
Descriptors: Females, Computer Games, Telecommunications, Handheld Devices
Korkutata, Abdulmenaf – Journal of Education and Training Studies, 2017
Sport managements supply consumers with services in a number of sport branches. In the same breath sport managements (facilities) should provide customer satisfaction due to the intuition of "client centered and service providing corporations." In this regard, the purpose of the researcher is to analyze whether the pleasure of clients…
Descriptors: Recreational Activities, Athletics, Participant Satisfaction, Demography
Pantouvakis, Angelos; Bouranta, Nancy – Learning Organization, 2013
Purpose: The aim of this paper is to develop a theoretical framework and conduct an empirical study across different service sectors to investigate the inter-relationships between organizational learning culture, employee job satisfaction and their impact on customer satisfaction. It also aims to examine an individual-level variable (educational…
Descriptors: Organizational Culture, Learning, Satisfaction, Employees
Newberry, Milton G., III; Israel, Glenn D. – Field Methods, 2017
Recent research has shown mixed-mode surveys are advantageous for organizations to use in collecting data. Previous research explored web/mail mode effects for four-contact waves. This study explores the effect of web/mail mixed-mode systems over a series of contacts on the customer satisfaction data from the Florida Cooperative Extension Service…
Descriptors: Mail Surveys, Mixed Methods Research, Comparative Analysis, Extension Education
Chen, Chao-Chien; Lin, Shih-Yen; Cheng, Chia-Hsin; Tsai, Chia-Ching – Research in Developmental Disabilities: A Multidisciplinary Journal, 2012
The main purpose of this study is to investigate the impact of service quality and corporate social responsibility (CSR) on customer satisfaction, and customer satisfaction toward post-purchase intentions from sheltered employment institutions. Work experience plays an important role in career development for those people with intellectual…
Descriptors: Business, Social Responsibility, Sheltered Workshops, Mental Retardation
Xiao, Jian; Wilkins, Stephen – Journal of Higher Education Policy and Management, 2015
Student satisfaction has become an important concept in higher education because students are paying higher tuition fees and increasingly seeing themselves as customers and because satisfaction is commonly used as an indicator of quality by quality assurance agencies and the compilers of rankings and league tables. In business organisations, it…
Descriptors: Teacher Effectiveness, Student Attitudes, Questionnaires, Asians
Wang, Cheng-Cai; Chen, Chin-Tsu; Chen, Chun-Fu – Educational Studies, 2012
This study aimed to discuss the relationships among the brand image of universities (external variables), university satisfaction (mediating variables) and customer lifetime value (internal variables). The findings can serve as a reference for higher educational institutions in strengthening their advantages and overcoming their shortcomings, as…
Descriptors: Universities, Foreign Countries, Structural Equation Models, Reputation
Sembiring, Maximus Gorky – Open Praxis, 2015
Student satisfaction associated with persistence, academic performance, retention, and its relations to career advancement were examined. It was aimed at measuring service quality (Servqual) dimensions as a foundation of satisfaction and how, in what comportments, they were interrelated. The study was conducted under explanatory-design. Data was…
Descriptors: Student Attitudes, Structural Equation Models, Empathy, Reliability
Maheshwar; Jawalkar, Chandrashekhar S. – Journal on School Educational Technology, 2014
This paper presents the ergonomic aspects in designing and prototyping of desks cum chairs used in elementary schools. The procedures adopted for the assessment included: the study of existing school furniture, design analysis and development of prototypes. The design approach proposed a series of adjustable desks and chairs developed in terms of…
Descriptors: Elementary Schools, Human Factors Engineering, Furniture, Production Techniques
Janardhana, G.; Rajasekhar, Mamilla – Journal on Educational Psychology, 2012
This article analyses the levels of students' satisfaction and how institution provides infrastructure facilities in the field of higher education. Infrastructure is the fastest growing segment of the higher education scenario. Universities play a very vital role in a country in terms of their potential. It contributes to employment and growth.…
Descriptors: Foreign Countries, Case Studies, Universities, Student Satisfaction
Ibrahim, Mohd Zuhdi; Ab Rahman, Mohd Nizam; Yasin, Ruhizan M. – International Education Studies, 2014
The purpose of this study is to examine students' perception of quality of service offered in Malaysian skills training institutes and how it influences overall satisfaction. This study employed a questionnaire survey involving seven skills training institutes in Klang Valley, Malaysia. From 600 questionnaires distributed, 419 were returned (69.8…
Descriptors: Foreign Countries, Student Attitudes, Skill Development, Institutes (Training Programs)
Lee, Soonhwan; Shin, Hongbum; Park, Jung-Jun; Kwon, Oh-Ryun – ICHPER-SD Journal of Research, 2010
The purpose of this study was to investigate the relationship among the attitudinal brand loyalty variables (i.e., cognitive, affective, and conative components), team identification, and customer satisfaction by developing a structural equation model, based on Oliver's (1997) attitudinal brand loyalty model. The results of this study confirmed…
Descriptors: Identification, Satisfaction, Athletics, Structural Equation Models
Battley, Belinda; Wright, Alicia – Journal of Archival Organization, 2012
Regular evaluation of archival reference services is essential to ensure that users have appropriate access to the information they need. Archives New Zealand has been measuring customer satisfaction for many years using self-completion questionnaires but recently trialed two new methods of evaluation, using external research companies. One…
Descriptors: Library Services, Foreign Countries, Reference Services, Library Research
Garibay, Cecilia; Gutierrez, Humberto; Figueroa, Arturo – Journal of Academic Librarianship, 2010
This paper proposes utilizing a combination of the Quality Function Deployment (QFD)-Kano model as a useful tool to evaluate service quality. The digital library of the University of Guadalajara (Mexico) is presented as a case study. Data to feed the QFD-Kano model was gathered by an online questionnaire that was made available to users on the…
Descriptors: Electronic Libraries, Academic Libraries, Foreign Countries, Case Studies
Barczyk, Casimir; Buckenmeyer, Janet; Feldman, Lori; Hixon, Emily – Mentoring & Tutoring: Partnership in Learning, 2011
This study describes assessment results from the Distance Education Mentoring Program (DEMP) at Purdue University Calumet, Indiana, USA. The program, sponsored by the university's Vice Chancellor for Academic Affairs, was made available to all teaching faculty who wished to become proteges and develop their skills at teaching online courses. The…
Descriptors: Instructional Design, Mentors, Distance Education, Online Courses