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Korkutata, Abdulmenaf – Journal of Education and Training Studies, 2017
Sport managements supply consumers with services in a number of sport branches. In the same breath sport managements (facilities) should provide customer satisfaction due to the intuition of "client centered and service providing corporations." In this regard, the purpose of the researcher is to analyze whether the pleasure of clients…
Descriptors: Recreational Activities, Athletics, Participant Satisfaction, Demography
Liu, Tung-Hsuan – ProQuest LLC, 2012
In the early years of online retailing, having an online presence and low prices were believed to be key drivers of success. More recently, electronic service quality has become essential as an online marketing strategy. Online stores provide higher service quality to create online customer loyalty, improve customer satisfaction, and keep a…
Descriptors: Online Systems, Purchasing, Intention, Retailing
Serenko, Alexander – Assessment & Evaluation in Higher Education, 2011
The purpose of this project is to empirically investigate several antecedents and consequences of student satisfaction (SS) with Canadian university music programmes as well as to measure students' level of programme satisfaction. For this, the American Customer Satisfaction Model was tested through a survey of 276 current Canadian music students.…
Descriptors: Student Attitudes, Educational Environment, Tuition, Music Education
Sharabi, Moshe – Quality Assurance in Education: An International Perspective, 2010
Purpose: The purpose of this paper is to present the influence of the human resource (HR) manager on the quality of service in an academic college, and the human resource management (HRM) outcomes of the process. Design/methodology/approach: The paper relates to a customer satisfaction survey. More than 120 questionnaires were completed by the…
Descriptors: College Environment, Labor Force Development, Human Resources, Participant Satisfaction
Koni, Aida; Zainal, Khalim; Ibrahim, Maznah – International Education Studies, 2013
The history of the Palestinian universities is relatively recent; however their impact on the Palestinians case and wellbeing is undeniable. Today, almost forty years later the Palestinian universities like many higher education institutions in the region and worldwide tussle to fulfil the students' demands on education while trying to maintain…
Descriptors: Foreign Countries, Higher Education, Educational Quality, Universities
Towards a Citizen-Centered E-Government: Exploring Citizens' Satisfaction with E-Government in China
Zhang, Jianchuan – ProQuest LLC, 2013
E-government research has been practical and utilitarian, lacking theoretical concerns. Based on the literature of customer satisfaction with private-sector services, citizen/user satisfaction with public services, and information systems management, this study systematically investigates the following factors and their effects on citizen…
Descriptors: Foreign Countries, Participant Satisfaction, Private Sector, Expectation
Villarreal, Bernardo; Salido, Lucy – College Teaching Methods & Styles Journal, 2009
A fundamental challenge of globally competing companies is to increase their level of customer satisfaction, by devising and implementing strategies aimed at providing better price, quality, and service. This paper describes the efforts of a Mexican company to achieve this goal, and in particular, with the need to decrease order lead time…
Descriptors: Participant Satisfaction, Case Studies, Foreign Countries, Engineering
Barczyk, Casimir; Buckenmeyer, Janet; Feldman, Lori; Hixon, Emily – Mentoring & Tutoring: Partnership in Learning, 2011
This study describes assessment results from the Distance Education Mentoring Program (DEMP) at Purdue University Calumet, Indiana, USA. The program, sponsored by the university's Vice Chancellor for Academic Affairs, was made available to all teaching faculty who wished to become proteges and develop their skills at teaching online courses. The…
Descriptors: Instructional Design, Mentors, Distance Education, Online Courses
Heisley, Deborah D.; Moore, Richard W.; Patch, Robin N. – Online Submission, 2012
As part of the Workforce Investment Act of 1998, Los Angeles OneSource Centers offer low-income youth ages 14-21 services aimed at improving educational achievement, enhancing job skills, and preparing for college. The primary purpose of this study was to evaluate the youths' satisfaction with services received at 14 OneSource Centers throughout…
Descriptors: Job Skills, Employment Opportunities, Low Income Groups, Participant Satisfaction
US Department of Education, 2008
The American Customer Satisfaction Index (ACSI) is the national indicator of customer evaluations of the quality of goods and services available to U.S. residents. Since 1994, it has served as a uniform, cross-industry/government measure of customer satisfaction. A total of 10 groups, composed of eight program offices, EDFacts Coordinators, and…
Descriptors: Grants, Participant Satisfaction, Surveys, Public Agencies
Washburn, Dava Michelle – ProQuest LLC, 2009
The purpose of this study was to determine the perceptions of satisfaction of dislocated workers served by WIN Job Centers in the Mississippi Corridor Consortium. Four WIN Job Centers participated in this study: Northeast Mississippi Community College WIN Job Center in Corinth, Northwest Mississippi Community College WIN Job Center in Oxford,…
Descriptors: Dislocated Workers, Community Colleges, Doctoral Dissertations, Statistical Analysis
Hom, Willard – 2000
This document is a report on how California community colleges can incorporate customer satisfaction models and theories from business to better serve students. Emphasis is given to two levels of customer satisfaction: macro- and micro-models. Macro-models look at how customer satisfaction relates to other elements or priorities of community…
Descriptors: College Role, Community Colleges, Educational Assessment, Educational Objectives
Angel, P. Linda – 1995
A study was conducted to determine the baseline by which to measure expected improvements in customer satisfaction for Central Texas Job Training Partnership (JTPA) programs. The survey was designed to facilitate assessment of the current level of customer satisfaction with service delivery and influences on customer satisfaction. Data were…
Descriptors: Adults, Disadvantaged, Dislocated Workers, Employment Programs
Deese, Stephanie – 2002
The Workforce Investment Act of 1998 provided states with a great amount of flexibility in the implementation of a system-wide approach to job training and workforce development. The legislation consolidated employment and training services into a one-stop system that is known as JobLink Career Centers in North Carolina. This document presents…
Descriptors: Community Colleges, Employment, Job Development, Job Training
Pandiani, John A.; James, Brad C.; Banks, Steven M. – 1998
This paper presents results of a customer satisfaction survey of Vermont elementary and secondary public schools concerning satisfaction with mental health services during the 1996-97 school year. Analysis of completed questionnaires (N=233) are interpreted from a marketing perspective. Findings are reported for: (1) treated prevalence of…
Descriptors: Community Services, Elementary Secondary Education, Emotional Disturbances, Integrated Services