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Porter, Sherry A. – ProQuest LLC, 2016
The general problem was that, in the competitive telecommunications industry, information technology service providers have to develop ways to improve on customer satisfaction and service quality during service disruptions to meet service level agreements. A descriptive phenomenological study was used to explore the lived experiences and…
Descriptors: Telecommunications, Phenomenology, Information Technology, Administrator Attitudes
Sembiring, Maximus Gorky – Open Praxis, 2015
Student satisfaction associated with persistence, academic performance, retention, and its relations to career advancement were examined. It was aimed at measuring service quality (Servqual) dimensions as a foundation of satisfaction and how, in what comportments, they were interrelated. The study was conducted under explanatory-design. Data was…
Descriptors: Student Attitudes, Structural Equation Models, Empathy, Reliability
Alfonso, Moya L.; Nickelson, Jen; Cohen, Danielle – American Journal of Health Education, 2012
Background: Although the potential health benefits of farmers markets have been discussed for years, there is a dearth of literature to aid health educators in advocating for the development of local farmers markets. Purpose: The purpose of this manuscript is to present a case study of a rural farmers market in southeast Georgia with emphasis on…
Descriptors: Health Education, Agricultural Occupations, Ethnography, Rural Areas
Fialkoff, Francine; Hadro, Josh – Library Journal, 2010
Bill Schickling has spent a good chunk of his professional life at what is now Polaris Library Systems, shaping both the older Galaxy system and the newer Polaris integrated library system (ILS). When he joined the company as a programmer in 1987, it was still part of Gaylord, known mostly for its furniture and supplies division. Schickling was…
Descriptors: Information Systems, Public Libraries, Library Networks, User Satisfaction (Information)
Brander, Rosemary A.; Paterson, Margo; Chan, Yolande E. – Qualitative Report, 2012
Healthcare organizations are striving to meet legislated and public expectations to include patients as equal partners in their care, and research is needed to guide successful implementation and outcomes. The current research examined the meaning of customer service as related to the culture of care relationships within a Canadian hospital in…
Descriptors: Health Services, Administrator Role, Foreign Countries, Patients
LeTourneau, John – ProQuest LLC, 2012
The public higher education economic and competitive environments make it crucial that organizations react to the circumstances and make better use of available resources (Duderstadt, 2000; Floyd, 2008; Shulman, 2007; State Higher Education Executive Officers (SHEEO), 2009). Viewing higher education through the perspective of new institutionalism…
Descriptors: Information Technology, Higher Education, Best Practices, Program Administration
Harlan, Jennifer – ProQuest LLC, 2013
Knowledge management has proven to be a sustainable competitive advantage for many organizations. Knowledge management systems are abundant, with multiple functionalities. The literature reinforces the use of workflow automation with knowledge management systems to benefit organizations; however, it was not known if process automation yielded…
Descriptors: Automation, Case Studies, Knowledge Management, Computer Software
Heisley, Deborah D.; Moore, Richard W.; Patch, Robin N. – Online Submission, 2012
As part of the Workforce Investment Act of 1998, Los Angeles OneSource Centers offer low-income youth ages 14-21 services aimed at improving educational achievement, enhancing job skills, and preparing for college. The primary purpose of this study was to evaluate the youths' satisfaction with services received at 14 OneSource Centers throughout…
Descriptors: Job Skills, Employment Opportunities, Low Income Groups, Participant Satisfaction
Jovanovic, Vukica – ProQuest LLC, 2010
The present mixed-methods study examined the opinions of industry practitioners related to the implementation of environmental compliance requirements into design and manufacturing processes of mechatronic and electromechanical products. It focused on the environmental standards for mechatronic and electromechanical products and how Product…
Descriptors: Grounded Theory, Industry, Environmental Standards, Regression (Statistics)
Williams, Gloria S. – ProQuest LLC, 2012
Mergers and acquisitions have historically experienced failure rates from 50% to more than 80%. Successful integration of information technology (IT) systems can be the difference between postmerger success or failure. The purpose of this phenomenological study was to explore the entropy phenomenon during postmerger IT integration. To that end, a…
Descriptors: Organizational Change, Technology Integration, Information Technology, Manufacturing Industry
Pang, Bryan Daniel Kwai Sun – ProQuest LLC, 2014
Utilizing Clark and Estes' (2008) Gap Analysis Model, the purpose of this study was to determine the knowledge, motivation, and organization causes of and solutions for low employee satisfaction ratings at one particular park, referred to by its pseudonym, Anuenue (Hawaiian word for "Rainbow," and pronounced "Ah-noo-ay-noo-ay")…
Descriptors: Employees, Job Satisfaction, Parks, Organizational Communication
Ezenezi, Robins E. – ProQuest LLC, 2010
Studies have shown that with the increasing diffusion of cell phones in Nigeria have come with problems such as network congestion, service inefficiencies, rising costs, and increased taxes. The purpose of this study was to examine and explore which, if any, sociopersonal variables (theft of handsets, educational levels, security risk) and…
Descriptors: Social Status, Multiple Regression Analysis, Foreign Countries, Educational Technology
Zaino, Maureen A. – ProQuest LLC, 2012
Increases in population, climatic changes, and other environmental issues are current challenges affecting the U.S. Geological Survey's (USGS) decision to examine land-use trends and emphasize efficient use and reuse of limited resources. Because of global concerns involving limited natural resources, researchers recognize land-use decision…
Descriptors: Land Use, Technology, Influence of Technology, Natural Resources
Khan, Hina; Matlay, Harry – Education & Training, 2009
Purpose: The purpose of this paper is to provide a critical analysis of the importance of service excellence in higher education. Design/methodology/approach: The research upon which this paper is based employed a phenomenological approach. This method was selected for its focus on respondent perceptions and experiences. Both structured and…
Descriptors: Higher Education, Interviews, Phenomenology, Grounded Theory
Fitzpatrick, Maeve; O'Connell, Janice; Murphy, Eamonn – Journal of Adult and Continuing Education, 2010
The role of work-based learning is a pivotal part of developing the learning region. With rates of employment at their highest for many years across Europe, the need for up-skilling the workforce in many areas will be essential to retain competitiveness and employability. This paper will focus on quality management up-skilling in small to…
Descriptors: Foreign Countries, Expertise, Economic Climate, Labor Force Development