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Kazungu, Isaac; Kubenea, Hadija – Journal of Applied Research in Higher Education, 2023
Purpose: Higher learning institutions (HLIs) need to have quality service facilities to achieve customer satisfaction and positive word of mouth (WoM). The purpose of this study is to assess customer satisfaction as a mediator of service facility and WoM in the context of Tanzania's HLIs. Design/methodology/approach: A mixed-methods approach was…
Descriptors: Foreign Countries, College Students, Higher Education, Services
Badrudin, Badrudin; Khusnuridlo, Moh.; Wahyu, Muhammad Zaini El – Cypriot Journal of Educational Sciences, 2022
This research aims to analyze the information system of learning management and the overall quality of service to the customer's satisfaction application of Ruangguru. This study employed a descriptive quantitative approach. The sampling technique was purposive sampling based on Slovin equations. Data were collected using a synchronous survey…
Descriptors: Management Information Systems, Integrated Learning Systems, Consumer Economics, Satisfaction
Lee, Chien-Sing; Yew, Lee-Yin – Knowledge Management & E-Learning, 2022
Organizational learning integrates core specialized tacit resources and knowledge to facilitate development of strategic interdisciplinary knowledge development, integration, management and innovation. To promote open innovation within a gig economy, we address three problems: first, to identify which knowledge management view may contribute more…
Descriptors: Knowledge Management, Comparative Analysis, Consumer Economics, Satisfaction
Nasir Usman; Murniati Abdurrahman; Niswanto; Ulfah Irani Zakaria; Yunisrina Qismullah Yusuf – Cogent Education, 2023
Aceh grappled with political conflict with the Indonesian government from 1973 to 2005, which coincided with the devastating impact of the mega earthquake and tsunami on December 26, 2004. Subsequently, the province faced the global outbreak of COVID-19 in 2019. Therefore, a thorough evaluation of the education quality of the youth in this…
Descriptors: Foreign Countries, COVID-19, Pandemics, Educational Quality
Abidin, Munirul – International Journal of Instruction, 2021
Knowing the stakeholder's perception of educational quality is essential for Higher Education (HE) institutions because it reflects the market acceptance of its products. The study aims to analyze stakeholders' satisfaction with HE's quality through the performance of its graduates. Data collected through surveys to 258 customers in 15 educational…
Descriptors: Stakeholders, Employer Attitudes, Educational Quality, Higher Education
Raza, Shaukat Ali; Naqvi, Abir Hassan; Gill, Sajjad Ali – Bulletin of Education and Research, 2020
The purpose of the study was to investigate the corporate total quality management practices and corresponding results achieved by corporate sector firms of Lahore, Pakistan with implications for the business schools offering TQM courses. The variables studied include leadership, resource management, performance measurement and feedback,…
Descriptors: Foreign Countries, Total Quality Management, Corporations, Business Administration Education
Ugurlu, Fatih Mehmet – Universal Journal of Educational Research, 2018
The aim of this study is to determine the satisfaction levels of individuals who go to fitness centers. The model of the survey is a descriptive survey model. The sample of the study consists of 113 participants who were chosen by convenience sampling. The involvement of the participants into the study is based on the volunteerism principle. A…
Descriptors: Physical Fitness, Recreational Facilities, Computer Software, Trainers
Twum, Kojo Kakra; Adams, Matilda; Budu, Stephen; Budu, Rosina Akuokor Anati – Journal of Marketing for Higher Education, 2022
This study examines the influence of library service quality dimensions (i.e. service affect, information access, library as place, and personal control) on user satisfaction, as well as user satisfaction on user loyalty. Data were drawn from 349 library users from a public university library in Ghana. The hypothesized relationships were analyzed…
Descriptors: Academic Libraries, User Satisfaction (Information), Users (Information), Library Services
Aguirre, Regie F.; Cerbito, Adonis F.; Gayod, Daniel H. – Online Submission, 2022
Online education becomes a viable and stimulating method for instructional and service delivery by providing students with great flexibility in the current situation. Learning issues, personal issues, quality of learning, instructor, technology, and social interactions are the dimensions used for students' online learning experiences and…
Descriptors: Electronic Learning, Learning Experience, Student Satisfaction, Distance Education
Binsar Kristian P., Feliks Anggia; Panjaitan, Hotman – International Journal of Evaluation and Research in Education, 2014
This research talks about total quality service and customer relationship management effects toward customer satisfaction and its impact on customer loyalty. Fast food restaurant KFC, always strives to continue to make improvements in total quality service, so that customer satisfaction can be maintained, which in turn will have an impact on…
Descriptors: Group Unity, Satisfaction, Total Quality Management, Foreign Countries
Singh, Leena; Das, Moumita – Asian Journal of Distance Education, 2019
Quality aims at meeting customer satisfaction through its various attributes in a product, process or system. Quality has to meet the requirements of a competitive environment, offer good price for cost and meet customer satisfaction. In the Open and Distance Learning (ODL) system, quality means the special attributes of ODL, such as being…
Descriptors: Educational Innovation, Educational Quality, Quality Assurance, Benchmarking
Mohammad Javadi; Mehdi Sarkhosh – Quality Assurance in Education: An International Perspective, 2024
Purpose: This study aims to investigate the perceptions of Iranian English teachers about their teaching efficiency through a specific practicum course, namely, language teaching methodology. Drawing on a marketing education perspective, the researchers sought to measure the service quality offered in universities by examining teachers'…
Descriptors: English (Second Language), Second Language Learning, Second Language Instruction, Language Teachers
Islam, Talat; Ahmad Kassim, Norliya; Ali, Ghulam; Sadiq, Misbah – Learning Organization, 2014
Purpose: The aim of this study is to develop a theoretical framework with which to investigate the inter-relationships between organizational learning culture, normative commitment and customer satisfaction through the use of empirical investigation across the service sector. Design/methodology/approach: A questionnaire-based survey was given to…
Descriptors: Organizational Learning, Organizational Culture, Foreign Countries, Satisfaction
Aklilu Alemu – Cogent Education, 2023
The study aimed to investigate undergraduate students' perceptions of the service quality at Madda Walabu University. An innovative sequential explanatory mixed-methods design was employed to comprehensively analyse students' experiences. The quantitative analysis utilized the well-established and adapted SERVQUAL tool with a substantial sample of…
Descriptors: Undergraduate Students, Student Attitudes, Educational Quality, Expectation
Oti, Akponanabofa Henry; Farrell, Peter; Berrais, Abbes; McMahon, Paul; Boulbibane, Mostapha; Paschalis, Spyridon; Osman, Yassin; AL-Faraj, Furat; Duncan, Malcolm – Higher Education, Skills and Work-based Learning, 2022
Purpose: In line with business goals of customer satisfaction, higher education institutions of learning consider excellent student experience a priority. Teaching and learning are important aspects of satisfaction that are monitored annually by universities using tools such as the National Student Survey (NSS). The NSS results are useful for…
Descriptors: Student Diversity, Engineering Education, Interdisciplinary Approach, Student Projects