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Department of Defense Education Activity, 2011
The Department of Defense Education Activity (DoDEA) Customer Satisfaction Survey is a biennial survey administered by DoDEA to parents and students to monitor DoDEA's success in meeting students' needs. The survey is administered every other year to sponsors with children in pre-kindergarten-12th grade and to students in grades 4-12. For the…
Descriptors: Disabilities, Public Education, Public Schools, Mass Media
Department of Defense Education Activity, 2011
Every two years the Department of Defense Education Activity (DoDEA) administers the DoDEA Customer Satisfaction Survey (CSS) to all parents with children attending DoDEA schools and all 4th-12th grade students enrolled in a DoDEA school. Parents were asked to complete one survey for each school in which they had a child enrolled. The purpose of…
Descriptors: Disabilities, Public Education, Public Schools, Mass Media
Cheng, Albert; Peterson, Paul E. – Education Next, 2017
All four sectors in K-12 education compete for the support of their customers--that is, the parents of their prospective students. Those parents have more choices today than in decades past: they may send their children to the public school automatically assigned to them by their school district, or opt for a private school, charter school, or…
Descriptors: Elementary Secondary Education, Parent Attitudes, School Choice, School Districts
Department of Defense Education Activity, 2009
The Department of Defense Education Activity (DoDEA) Customer Satisfaction Survey is a biennial survey administered by DoDEA to parents and students to monitor DoDEA's success in meeting students' needs. The survey is administered every other year to sponsors with children in pre-kindergarten--12th grade and to students in grades 4-12. For the…
Descriptors: Public Education, Public Schools, Mass Media, Newspapers
Peer reviewed
Lowe, Tracey M.; And Others – Performance Improvement, 1996
Discusses the measurement of customer satisfaction with public school districts based on collaborative efforts generated by the Florida Schoolyear 2000 Initiative. Describes implementing customer satisfaction surveys in Florida, explains the testing of the surveys with businesses and parents, and discusses trends in performance improvement. (LRW)
Descriptors: Elementary Secondary Education, Measurement Techniques, Parent School Relationship, Partnerships in Education
National Education Policy Center, 2012
K12 Inc. enrolls more public school students than any other private education management organization in the U.S. Much has been written about K12 Inc. (referred to in this report simply as "K12") by financial analysts and investigative journalists because it is a large, publicly traded company and is the dominant player in the operation…
Descriptors: Evidence, Private Education, Elementary Secondary Education, Educational Finance
Lane, Jennie F.; Mollica, Jamie; Windjue, Sara – Middle Grades Research Journal, 2013
The Wisconsin K-12 Energy Education Program (KEEP) is a statewide education program located in the Midwest of the United States. The goal of the program is to leverage teacher education to improve and increase energy literacy in Wisconsin's K-12 schools as a means of contributing to statewide energy savings. Created in 1995, the program continues…
Descriptors: Formative Evaluation, Teacher Education Programs, Success, Program Effectiveness
Pandiani, John A.; James, Brad C.; Banks, Steven M. – 1998
This paper presents results of a customer satisfaction survey of Vermont elementary and secondary public schools concerning satisfaction with mental health services during the 1996-97 school year. Analysis of completed questionnaires (N=233) are interpreted from a marketing perspective. Findings are reported for: (1) treated prevalence of…
Descriptors: Community Services, Elementary Secondary Education, Emotional Disturbances, Integrated Services
Olebe, Margaret G.; And Others – American School Board Journal, 1992
Customer satisfaction as applied to schools assumes that no single change or reform will fix the schools forever; school districts must embrace a process of continuous improvement to respond to changing customer demands. This article describes one suburban California district's new strategic planning process: inviting customers to shape the…
Descriptors: Accountability, Action Research, Boards of Education, Change Strategies
Conyers, John G. – School Administrator, 2000
Inspired by tips from a Motorola Corporation executive, the superintendent of an Illinois district initiated strategic- planning and total-quality practices to improve student performance, customer satisfaction, and operational efficiency. Teachers have also successfully implemented quality and continuous-improvement practices in their classrooms.…
Descriptors: Elementary Secondary Education, Partnerships in Education, Program Descriptions, Program Implementation
Mathews, David – American School Board Journal, 1999
A Kettering Foundation survey of Newark citizens found that the only consistent supporters of public schools view them as partners in educating children and building community. Schools' standard public-relations techniques (directing messages exclusively to parents and stressing customer satisfaction) are misguided. Ameliorative strategies are…
Descriptors: Change Strategies, Communication Problems, Community Surveys, Elementary Secondary Education
Jones, Rebecca – Executive Educator, 1996
Educators are feeling pressured to accommodate students, parents, and taxpayers to garner community support. Principals pursue customer intimacy; people are demanding their rights; and taxpayers, including aging baby boomers, are searching for bargains. American Federation of Teachers President Al Shanker finds academic standards and customer…
Descriptors: Academic Standards, Community Support, Elementary Secondary Education, Parent School Relationship
Watkins, Shirley Maree – School Administrator, 1987
Describes the school food service industry, providing 27 million meals daily in 89,000 schools, as second only to McDonald's in size. Offers advice for developing a superior, cooperative business venture. Focus must be on visible managers, high quality staff, clearly communicated objectives, and customer satisfaction. (MLH)
Descriptors: Business, Cooperation, Elementary Secondary Education, Food Service
Grant, Franklin Dean – School Administrator, 2001
Schools need a Renaissance human-resources director to implement strategic staffing and fast-track teacher-recruitment plans. The HR director must attend to customer satisfaction, candidate supply, web-based recruitment possibilities, stabilization of newly hired staff, retention of veteran staff, utilization of retired employees, and latest…
Descriptors: Change Strategies, Elementary Secondary Education, Labor Force Development, Online Systems
Peer reviewed
Faucette, Sidney L.; And Others – ERS Spectrum, 1994
In 1993, the teachers in Virginia Beach City (Virginia) Public Schools surveyed parents' views concerning classroom practices as part of a client satisfaction project. Intended to increase parent involvement, gauge customer satisfaction, and guarantee continuous improvement, the survey found that comments about teacher efforts were overwhelmingly…
Descriptors: Communication (Thought Transfer), Elementary Secondary Education, Parent Attitudes, Parent Teacher Cooperation