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Badrudin, Badrudin; Khusnuridlo, Moh.; Wahyu, Muhammad Zaini El – Cypriot Journal of Educational Sciences, 2022
This research aims to analyze the information system of learning management and the overall quality of service to the customer's satisfaction application of Ruangguru. This study employed a descriptive quantitative approach. The sampling technique was purposive sampling based on Slovin equations. Data were collected using a synchronous survey…
Descriptors: Management Information Systems, Integrated Learning Systems, Consumer Economics, Satisfaction
Nasir Usman; Murniati Abdurrahman; Niswanto; Ulfah Irani Zakaria; Yunisrina Qismullah Yusuf – Cogent Education, 2023
Aceh grappled with political conflict with the Indonesian government from 1973 to 2005, which coincided with the devastating impact of the mega earthquake and tsunami on December 26, 2004. Subsequently, the province faced the global outbreak of COVID-19 in 2019. Therefore, a thorough evaluation of the education quality of the youth in this…
Descriptors: Foreign Countries, COVID-19, Pandemics, Educational Quality
Abidin, Munirul – International Journal of Instruction, 2021
Knowing the stakeholder's perception of educational quality is essential for Higher Education (HE) institutions because it reflects the market acceptance of its products. The study aims to analyze stakeholders' satisfaction with HE's quality through the performance of its graduates. Data collected through surveys to 258 customers in 15 educational…
Descriptors: Stakeholders, Employer Attitudes, Educational Quality, Higher Education
Aguirre, Regie F.; Cerbito, Adonis F.; Gayod, Daniel H. – Online Submission, 2022
Online education becomes a viable and stimulating method for instructional and service delivery by providing students with great flexibility in the current situation. Learning issues, personal issues, quality of learning, instructor, technology, and social interactions are the dimensions used for students' online learning experiences and…
Descriptors: Electronic Learning, Learning Experience, Student Satisfaction, Distance Education
Singh, Leena; Das, Moumita – Asian Journal of Distance Education, 2019
Quality aims at meeting customer satisfaction through its various attributes in a product, process or system. Quality has to meet the requirements of a competitive environment, offer good price for cost and meet customer satisfaction. In the Open and Distance Learning (ODL) system, quality means the special attributes of ODL, such as being…
Descriptors: Educational Innovation, Educational Quality, Quality Assurance, Benchmarking
Aklilu Alemu – Cogent Education, 2023
The study aimed to investigate undergraduate students' perceptions of the service quality at Madda Walabu University. An innovative sequential explanatory mixed-methods design was employed to comprehensively analyse students' experiences. The quantitative analysis utilized the well-established and adapted SERVQUAL tool with a substantial sample of…
Descriptors: Undergraduate Students, Student Attitudes, Educational Quality, Expectation
Jabbar, Muhammad Naveed; Hashmi, Muhammad Aamir; Ashraf, Maleeha – Bulletin of Education and Research, 2019
Service quality management plays its vital role for the enhancement of students' satisfaction. This current research paper aims to explore the concepts of service quality management dimensions and its effect on students' satisfaction. In this study, the dependent variable was students' satisfaction which was measured by the independent variable…
Descriptors: Foreign Countries, Public Schools, Private Schools, Student Satisfaction
Garipagaoglu, Burçak Çagla – International Journal of Psychology and Educational Studies, 2022
This research aims to examine student satisfaction at higher education institutions through the estimation of a student satisfaction index (SSI) by simultaneously building a strategic management map (SMM) to help higher education leaders identify the areas for improvement at their institutions during COVID-19 induced hybrid education in Turkish…
Descriptors: Test Construction, Student Satisfaction, College Students, Strategic Planning
Sitanggang, Nathanael; Luthan, Putri Lynna Adelinna; Hamid K., Abdul – International Journal of Instruction, 2021
Efforts to increase student satisfaction as higher education customers need to be made, since student satisfaction is related to the university quality. This research aimed to study the model of student satisfaction as university customers by using survey method. The sample was determined to be 208 people who were obtained by proportional random…
Descriptors: Correlation, Educational Quality, Quality Assurance, Student Satisfaction
Bulatbayeva, Aigul; Kudro, Nataliya; Nessipbayev, Serik; Bashchikulov, Akylbai; Maxutova, Irina – Journal of Curriculum and Teaching, 2022
The current trends in professional military education and professional activity of special military school graduates as future officers require a more thorough and detailed approach not only to assessing the development of their professional and general competencies, but also constant monitoring of the quality of curricula and speciality-oriented…
Descriptors: Military Schools, Educational Quality, Foreign Countries, Higher Education
Mitchell, Robert Eugene, Jr. – ProQuest LLC, 2016
Higher education is an industry that is facing several challenges. Preparing the student/customer with the skills necessary to be successful in the workplace is a serious concern. The education industry also has to follow stricter regulations from both the Department of Education and the accrediting agencies governing the institutions (Benchley,…
Descriptors: School Holding Power, Academic Persistence, Higher Education, Total Quality Management
Langan, A. Mark; Harris, W. Edwin – Higher Education: The International Journal of Higher Education Research, 2019
The purpose of this study is to use machine learning and exploratory data analysis to interrogate patterns of metrics from a national-level student survey. Analysis of over 1.8 million returns detected long-term stability of the predictors of student satisfaction, with survey items relating to course management and teaching being consistently most…
Descriptors: National Surveys, Student Surveys, Research Methodology, Predictor Variables
Sembiring, Maximus Gorky; Rahayu, Gayuh – Asian Association of Open Universities Journal, 2020
Purpose: Service quality and satisfaction in the ODL setting related to students' accomplishments (performance, loyalty and career) were reconsidered. It was aimed at exposing the moderating role of satisfaction on service quality and accomplishment. It was also of interest to scrutinize how, in what routines determinants engaged interdepended.…
Descriptors: Open Education, Distance Education, Educational Quality, Student Satisfaction
Sembiring, Maximus Gorky – Asian Association of Open Universities Journal, 2020
Purpose: This study envisioned plausible influential factors on service quality and academic excellence relatable to graduate self-confidence in an open distance learning (ODL) outlook. The objective was to expose the moderating role of academic excellence (graduate satisfaction) between service quality and self-confidence (engagement,…
Descriptors: Educational Quality, Self Esteem, College Graduates, Open Education
Adu-Gyamfi, Ernest; Addo, Paul Kwadwo; Asamoah-Boateng, Charles – International Journal of Higher Education, 2019
The continued rapid growth of distance education programmes in higher education has brought concerns regarding how stakeholers perceive quality in distance education. The study examined the differences between the mean indicator ratings by different stakeholders in a distance learning programme. The study adopted a case study research design to…
Descriptors: Differences, Stakeholders, Distance Education, Higher Education