Publication Date
In 2024 | 1 |
Since 2023 | 5 |
Since 2020 (last 5 years) | 19 |
Since 2015 (last 10 years) | 42 |
Since 2005 (last 20 years) | 68 |
Descriptor
College Students | 78 |
Foreign Countries | 50 |
Student Attitudes | 35 |
Educational Quality | 33 |
Higher Education | 32 |
Student Satisfaction | 24 |
Satisfaction | 18 |
Questionnaires | 17 |
Student Surveys | 12 |
Expectation | 11 |
Correlation | 10 |
More ▼ |
Source
Author
Karakas, Ali | 2 |
AL-Faraj, Furat | 1 |
Acharya, Sushil | 1 |
Acheampong Owusu | 1 |
Adams, J. N. | 1 |
Addo, Paul Kwadwo | 1 |
Adu-Gyamfi, Ernest | 1 |
Ahmed, Selim | 1 |
Alaswad, Suzan | 1 |
Alhazmi, Fatemah A. | 1 |
Alves, Helena | 1 |
More ▼ |
Publication Type
Education Level
Higher Education | 70 |
Postsecondary Education | 54 |
Two Year Colleges | 1 |
Audience
Location
Ghana | 4 |
Malaysia | 4 |
Australia | 3 |
India | 3 |
Spain | 3 |
United Kingdom | 3 |
Indonesia | 2 |
Italy | 2 |
Russia | 2 |
Singapore | 2 |
Turkey | 2 |
More ▼ |
Laws, Policies, & Programs
Assessments and Surveys
National Survey of Student… | 2 |
Multifactor Leadership… | 1 |
What Works Clearinghouse Rating
Kazungu, Isaac; Kubenea, Hadija – Journal of Applied Research in Higher Education, 2023
Purpose: Higher learning institutions (HLIs) need to have quality service facilities to achieve customer satisfaction and positive word of mouth (WoM). The purpose of this study is to assess customer satisfaction as a mediator of service facility and WoM in the context of Tanzania's HLIs. Design/methodology/approach: A mixed-methods approach was…
Descriptors: Foreign Countries, College Students, Higher Education, Services
Eberle, John – ProQuest LLC, 2018
This study implemented an information technology service management at a university and measured the effects that implementation had on customer satisfaction scores and key performance indicators (KPI). This project used industry best practices for ITSM processes, project management, and change management to implement the system. This project also…
Descriptors: Information Technology, Program Implementation, Management Systems, Higher Education
Oti, Akponanabofa Henry; Farrell, Peter; Berrais, Abbes; McMahon, Paul; Boulbibane, Mostapha; Paschalis, Spyridon; Osman, Yassin; AL-Faraj, Furat; Duncan, Malcolm – Higher Education, Skills and Work-based Learning, 2022
Purpose: In line with business goals of customer satisfaction, higher education institutions of learning consider excellent student experience a priority. Teaching and learning are important aspects of satisfaction that are monitored annually by universities using tools such as the National Student Survey (NSS). The NSS results are useful for…
Descriptors: Student Diversity, Engineering Education, Interdisciplinary Approach, Student Projects
Garipagaoglu, Burçak Çagla – International Journal of Psychology and Educational Studies, 2022
This research aims to examine student satisfaction at higher education institutions through the estimation of a student satisfaction index (SSI) by simultaneously building a strategic management map (SMM) to help higher education leaders identify the areas for improvement at their institutions during COVID-19 induced hybrid education in Turkish…
Descriptors: Test Construction, Student Satisfaction, College Students, Strategic Planning
Sitanggang, Nathanael; Luthan, Putri Lynna Adelinna; Hamid K., Abdul – International Journal of Instruction, 2021
Efforts to increase student satisfaction as higher education customers need to be made, since student satisfaction is related to the university quality. This research aimed to study the model of student satisfaction as university customers by using survey method. The sample was determined to be 208 people who were obtained by proportional random…
Descriptors: Correlation, Educational Quality, Quality Assurance, Student Satisfaction
Bulatbayeva, Aigul; Kudro, Nataliya; Nessipbayev, Serik; Bashchikulov, Akylbai; Maxutova, Irina – Journal of Curriculum and Teaching, 2022
The current trends in professional military education and professional activity of special military school graduates as future officers require a more thorough and detailed approach not only to assessing the development of their professional and general competencies, but also constant monitoring of the quality of curricula and speciality-oriented…
Descriptors: Military Schools, Educational Quality, Foreign Countries, Higher Education
Langan, A. Mark; Harris, W. Edwin – Higher Education: The International Journal of Higher Education Research, 2019
The purpose of this study is to use machine learning and exploratory data analysis to interrogate patterns of metrics from a national-level student survey. Analysis of over 1.8 million returns detected long-term stability of the predictors of student satisfaction, with survey items relating to course management and teaching being consistently most…
Descriptors: National Surveys, Student Surveys, Research Methodology, Predictor Variables
Adu-Gyamfi, Ernest; Addo, Paul Kwadwo; Asamoah-Boateng, Charles – International Journal of Higher Education, 2019
The continued rapid growth of distance education programmes in higher education has brought concerns regarding how stakeholers perceive quality in distance education. The study examined the differences between the mean indicator ratings by different stakeholders in a distance learning programme. The study adopted a case study research design to…
Descriptors: Differences, Stakeholders, Distance Education, Higher Education
Goumairi, Ouissal; Aoula, Es-Saâdia; Ben Souda, Souad – International Journal of Higher Education, 2020
The quality of higher education systems currently represents a major challenge for the development of societies. In Morocco, engineering education is at the heart of this development, it is a major and necessary lever which, due to an increasingly demanding job market, faces several challenges. According to Moroccan Directorate for Strategies and…
Descriptors: Foreign Countries, Educational Quality, Higher Education, Engineering Education
Xiao, Jian; Wilkins, Stephen – Journal of Higher Education Policy and Management, 2015
Student satisfaction has become an important concept in higher education because students are paying higher tuition fees and increasingly seeing themselves as customers and because satisfaction is commonly used as an indicator of quality by quality assurance agencies and the compilers of rankings and league tables. In business organisations, it…
Descriptors: Teacher Effectiveness, Student Attitudes, Questionnaires, Asians
Sembiring, Maximus Gorky – Open Praxis, 2015
Student satisfaction associated with persistence, academic performance, retention, and its relations to career advancement were examined. It was aimed at measuring service quality (Servqual) dimensions as a foundation of satisfaction and how, in what comportments, they were interrelated. The study was conducted under explanatory-design. Data was…
Descriptors: Student Attitudes, Structural Equation Models, Empathy, Reliability
Serenko, Alexander – Assessment & Evaluation in Higher Education, 2011
The purpose of this project is to empirically investigate several antecedents and consequences of student satisfaction (SS) with Canadian university music programmes as well as to measure students' level of programme satisfaction. For this, the American Customer Satisfaction Model was tested through a survey of 276 current Canadian music students.…
Descriptors: Student Attitudes, Educational Environment, Tuition, Music Education
Shurair, Amal S. A.; Pokharel, Shaligram – Quality Assurance in Education: An International Perspective, 2019
Purpose: The purpose of this paper is to investigate and report students' perception of service quality in a university by examining the perceptual context of service quality with respect to students' loyalty behavior, image of the university and culture/values. Design/methodology/approach: A research framework is developed for quality assessment…
Descriptors: Foreign Countries, College Students, Student Attitudes, Educational Quality
Janardhana, G.; Rajasekhar, Mamilla – Journal on Educational Psychology, 2012
This article analyses the levels of students' satisfaction and how institution provides infrastructure facilities in the field of higher education. Infrastructure is the fastest growing segment of the higher education scenario. Universities play a very vital role in a country in terms of their potential. It contributes to employment and growth.…
Descriptors: Foreign Countries, Case Studies, Universities, Student Satisfaction
Picazo-Vela, Sergio – ProQuest LLC, 2010
During the last decade online retail sales have been growing constantly. This growth has been possible due to different factors like online reviews. Online reviews have been proven successful in predicting different variables like trust and sales in online settings; however, the impact of online reviews on other variables like customer…
Descriptors: Satisfaction, Expectation, Retailing, Internet