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Ghosh, Biswadip – Information Systems Education Journal, 2019
The board of Fiserv (an investment management company) has already decided to close the business no matter what. Agile Financials has agreed to buyout Fiserv and retain part of the Fiserv staff if the purchase deal closes. However, if too many of Fiserv's clients left with their accounts or if the customer satisfaction index (CSI) continued to…
Descriptors: Satisfaction, Consumer Economics, Organizational Change, Change Strategies
Nawi, Noorshella Che; Fong, Michelle; Tatnall, Arthur – Journal of Information Technology Education: Research, 2014
This paper describes a research case study of Internet apparel marketing by small businesses in Malaysia which can beneficially be included in postgraduate business courses for understanding the importance of measuring customer satisfaction at point-of-purchase and post-purchase in online purchases. The sample size in this research is 154…
Descriptors: Information Technology, Marketing, Foreign Countries, Surveys
Korkutata, Abdulmenaf – Journal of Education and Training Studies, 2017
Sport managements supply consumers with services in a number of sport branches. In the same breath sport managements (facilities) should provide customer satisfaction due to the intuition of "client centered and service providing corporations." In this regard, the purpose of the researcher is to analyze whether the pleasure of clients…
Descriptors: Recreational Activities, Athletics, Participant Satisfaction, Demography
Adu-Gyamfi, Ernest; Addo, Paul Kwadwo; Asamoah-Boateng, Charles – International Journal of Higher Education, 2019
The continued rapid growth of distance education programmes in higher education has brought concerns regarding how stakeholers perceive quality in distance education. The study examined the differences between the mean indicator ratings by different stakeholders in a distance learning programme. The study adopted a case study research design to…
Descriptors: Differences, Stakeholders, Distance Education, Higher Education
Alfonso, Moya L.; Nickelson, Jen; Cohen, Danielle – American Journal of Health Education, 2012
Background: Although the potential health benefits of farmers markets have been discussed for years, there is a dearth of literature to aid health educators in advocating for the development of local farmers markets. Purpose: The purpose of this manuscript is to present a case study of a rural farmers market in southeast Georgia with emphasis on…
Descriptors: Health Education, Agricultural Occupations, Ethnography, Rural Areas
Janardhana, G.; Rajasekhar, Mamilla – Journal on Educational Psychology, 2012
This article analyses the levels of students' satisfaction and how institution provides infrastructure facilities in the field of higher education. Infrastructure is the fastest growing segment of the higher education scenario. Universities play a very vital role in a country in terms of their potential. It contributes to employment and growth.…
Descriptors: Foreign Countries, Case Studies, Universities, Student Satisfaction
Garibay, Cecilia; Gutierrez, Humberto; Figueroa, Arturo – Journal of Academic Librarianship, 2010
This paper proposes utilizing a combination of the Quality Function Deployment (QFD)-Kano model as a useful tool to evaluate service quality. The digital library of the University of Guadalajara (Mexico) is presented as a case study. Data to feed the QFD-Kano model was gathered by an online questionnaire that was made available to users on the…
Descriptors: Electronic Libraries, Academic Libraries, Foreign Countries, Case Studies
Young, Cheryl E. – ProQuest LLC, 2010
Contractor performance evaluation enables agents to make informed purchasing decisions, provide feedback to contractors/vendors, and help improve service quality and customer satisfaction. However, both public and private organizations sometimes fail to do so, as is the case at a division of a government organization located in a northeastern U.S.…
Descriptors: Feedback (Response), Purchasing, Social Change, Socioeconomic Background
Villarreal, Bernardo; Salido, Lucy – College Teaching Methods & Styles Journal, 2009
A fundamental challenge of globally competing companies is to increase their level of customer satisfaction, by devising and implementing strategies aimed at providing better price, quality, and service. This paper describes the efforts of a Mexican company to achieve this goal, and in particular, with the need to decrease order lead time…
Descriptors: Participant Satisfaction, Case Studies, Foreign Countries, Engineering
Galvin, Lisa A. – ProQuest LLC, 2017
There is no research that directly illustrates how technology, or a lack thereof, in a higher education environment might influence the customer service and satisfaction of applicants and enrolled students. The problem addressed in this study is the gap of knowledge and scholarly research on antiquated technology and its effect on applicant…
Descriptors: Case Studies, Qualitative Research, Technology Uses in Education, College Admission
LeTourneau, John – ProQuest LLC, 2012
The public higher education economic and competitive environments make it crucial that organizations react to the circumstances and make better use of available resources (Duderstadt, 2000; Floyd, 2008; Shulman, 2007; State Higher Education Executive Officers (SHEEO), 2009). Viewing higher education through the perspective of new institutionalism…
Descriptors: Information Technology, Higher Education, Best Practices, Program Administration
Harlan, Jennifer – ProQuest LLC, 2013
Knowledge management has proven to be a sustainable competitive advantage for many organizations. Knowledge management systems are abundant, with multiple functionalities. The literature reinforces the use of workflow automation with knowledge management systems to benefit organizations; however, it was not known if process automation yielded…
Descriptors: Automation, Case Studies, Knowledge Management, Computer Software
McManimon, Debra J. – ProQuest LLC, 2012
To enhance their competitive advantage in the marketplace, many business leaders develop market orientation strategies designed to increase customer engagement. These market orientation strategies include improvement in service delivery, relationship management, customer satisfaction, and quality control methods. There is a lack of understanding…
Descriptors: Case Studies, Quality Control, Educational Quality, Learner Engagement
Zaino, Maureen A. – ProQuest LLC, 2012
Increases in population, climatic changes, and other environmental issues are current challenges affecting the U.S. Geological Survey's (USGS) decision to examine land-use trends and emphasize efficient use and reuse of limited resources. Because of global concerns involving limited natural resources, researchers recognize land-use decision…
Descriptors: Land Use, Technology, Influence of Technology, Natural Resources
McCormick, Thomas J. – ProQuest LLC, 2010
This dissertation establishes a novel framework and the implementation steps necessary to guide the acceleration of economic growth through the transformation from a product-based orientation to co-created e-Services. Co-creation promotes the sharing of innovation in the development and delivery of services in a close partnership between end users…
Descriptors: Models, Services, Cooperation, Information Technology