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Reuther, Anne; Otto, Ione – School Business Affairs, 1987
Milwaukee Area Technical College, Wisconsin, has four campuses, each with its own food service operation that, combined, serve nearly 3,000 people daily. Several food service-related programs are part of the curriculum. Cost containment and customer satisfaction are the two overriding goals of the food service programs. (MLF)
Descriptors: Cost Effectiveness, Food Service, Foods Instruction, Marketing
Lane, John L.; Ewanio, Richard – School Business Affairs, 1982
Following a brief overview of the development of the concepts of "efficiency" and "effectiveness," this article relates the concepts to minimum cost and customer satisfaction and states that administrators should discuss with the community the limitations and constraints under which schools operate. (Author/MLF)
Descriptors: Definitions, Efficiency, Organizational Effectiveness, School Administration
Giambrone, William, Jr. – School Business Affairs, 1996
When the 1991 Pennsylvania Legislature decentralized its special education funding process, it created a crisis for the commonwealth's 29 educational regional service agencies. The Chester County Intermediate Unit responded entrepreneurially by downsizing the department; surveying customer satisfaction levels; instituting staff training programs;…
Descriptors: Cost Effectiveness, Decentralization, Educational Finance, Elementary Secondary Education
Wagoner, Thomas; Russo, Patrick – School Business Affairs, 1997
During the 1995-96 school year, the Savannah-Chatham County (Georgia) Public Schools averaged 800 daily telephone complaints about transportation. Applying total-quality-management principles improved client satisfaction via a Pareto problem analysis chart, a customer response data-collection team, and driver teams who strategized ways to reduce…
Descriptors: Elementary Secondary Education, School Buses, Student Transportation, Superintendents