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Popli, Sapna – Quality in Higher Education, 2005
A customer can recognise a professional institute almost immediately from the manner in which the customer is dealt with. The institute makes the customer (read student) feel special and deals with the customer as a matter of priority rather than as a secondary issue, less important than the undertaking of other activities. The customers of…
Descriptors: Foreign Countries, Student Needs, Industry, Feedback
Murmura, Federica; Casolani, Nicola; Bravi, Laura – Quality in Higher Education, 2016
This paper develops a theoretical framework that could facilitate the application of the Autovalutazione, Valutazione periodica, Accreditamento (AVA) method in Italian universities, trying to simplify the use of this approach, and to cover the existing gap between Italy and others European academic institutions. The new competitive environment in…
Descriptors: Foreign Countries, Higher Education, Program Implementation, Self Evaluation (Groups)
Tan, Kay C.; Kek, Sei W. – Quality in Higher Education, 2004
Customer service and quality are driving forces in the business community. As higher educational institutions tussle for competitive advantage and high service quality, the evaluation of educational service quality is essential to provide motivation for and to give feedback on the effectiveness of educational plans and implementation. This…
Descriptors: Universities, Student Attitudes, Foreign Countries, Program Evaluation