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Aguirre, Regie F.; Cerbito, Adonis F.; Gayod, Daniel H. – Online Submission, 2022
Online education becomes a viable and stimulating method for instructional and service delivery by providing students with great flexibility in the current situation. Learning issues, personal issues, quality of learning, instructor, technology, and social interactions are the dimensions used for students' online learning experiences and…
Descriptors: Electronic Learning, Learning Experience, Student Satisfaction, Distance Education
Benson, Steve – Online Submission, 2012
In Australia, academic workloads are increasing, and university funding is decreasing. Academics and university managers are engaging in risk adverse behavior and tending to focus on customer satisfaction and student retention, potentially at the expense of academic standards. Conventional approaches to pedagogy minimize adverse student feedback,…
Descriptors: Foreign Countries, Faculty Workload, Educational Finance, Retrenchment
Heisley, Deborah D.; Moore, Richard W.; Patch, Robin N. – Online Submission, 2012
As part of the Workforce Investment Act of 1998, Los Angeles OneSource Centers offer low-income youth ages 14-21 services aimed at improving educational achievement, enhancing job skills, and preparing for college. The primary purpose of this study was to evaluate the youths' satisfaction with services received at 14 OneSource Centers throughout…
Descriptors: Job Skills, Employment Opportunities, Low Income Groups, Participant Satisfaction
Baudino, Frank, Ed.; Hart, Kathy, Ed.; Johnson, Carolyn, Ed. – Online Submission, 2017
Eighteen scholarly papers and fifteen abstracts comprise the content of the seventeenth annual Brick and Click Libraries Conference, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of librarianship.…
Descriptors: Conference Papers, Electronic Publishing, Archives, Educational Technology
Online Submission, 2007
Issues 248 through 255 of "Fast Facts" from the Library Research Service present data gleaned from libraries in Colorado and across the nation. Topics addressed in these "Fast Facts" from 2007 include the library labor market, the benefits to libraries of using a statewide courier service, and the results of a patron survey at…
Descriptors: Salaries, Library Personnel, Public Libraries, Archives
Galario, Princess Ann G.; Bitco, Jasper D.; Segalle, Sandee Chel G.; Genelosa, Lurjille C.; Caayaman, Eduard T. – Online Submission, 2023
The focus of the research study was on how satisfied customers were with the cashier's office's services at the school. The study will be important for student and parent support services since it will show how to improve services and what should be retained while also allowing students and parents to be content with the services they receive. To…
Descriptors: Foreign Countries, Satisfaction, Consumer Economics, College Students
Jordahl, Mark D. – Online Submission, 2005
This thesis forms the foundation for a conservation education training manual to help guides in Murchison Falls National Park, Uganda, communicate to foreign visitors about conservation issues. For background information I used a combination of text-based research and interviews to examine the application of community conservation and…
Descriptors: Parks, Conservation Education, Foreign Countries, Participant Satisfaction
DeBaylo, Paige; Minney, Dana – Online Submission, 2019
Educators in this day and age may have to reframe how they think about interacting with parents, students and community members. Viewing these relationships as 'customer' relationships may seem like a stretch, but it is a reality. Research shows the many benefits of providing positive customer experiences for our stakeholders, and the costs of…
Descriptors: Parent Teacher Cooperation, School Districts, Teacher Student Relationship, Competition
DeBaylo, Paige; Minney, Dana – Online Submission, 2020
Part of Austin Independent School District (AISD)'s ongoing commitment to employees' well-being and retention includes understanding employees' feelings toward their work environment. AISD's customer experience department, CARES (customer focused, action oriented, responsive, empathetic, and service driven), worked with AISD's Department of…
Descriptors: Employees, Well Being, School Districts, Employee Attitudes
DeBaylo, Paige; Minney, Dana – Online Submission, 2020
Part of Austin Independent School District (AISD)'s ongoing commitment to employees' well-being and retention includes understanding employees' feelings toward their work environment. AISD's customer experience department, CARES (customer focused, action oriented, responsive, empathetic, and service driven), worked with AISD's Department of…
Descriptors: Employees, Well Being, School Districts, Employee Attitudes
Karakas, Ali – Online Submission, 2017
This study explores how satisfied Turkish students are with English-medium instruction (EMI) in the context of higher education in an era when EMI universities operate as international brands capitalizing on English as a commodity to vie for more customers, that is, national and international students. Data were collected through a questionnaire…
Descriptors: Foreign Countries, College Students, Student Satisfaction, Language of Instruction
Gordon, Rita S. – Online Submission, 2019
The dynamics of higher education funding present unique challenges and opportunities for administrators. One method university administrators employ to contain expenses and provide additional revenue is privatization of academic and non-academic services. The purpose of this quantitative study was to investigate the specific factors considered in…
Descriptors: Universities, Ancillary School Services, Privatization, Books
McGinty, Robert L.; Regel, Roy – Online Submission, 2004
This research paper was developed after completing and publishing articles using the Balanced Scorecard as a means of achieving strategic objectives of over twenty destination ski resorts. We believe the balanced scorecard idea is essentially a new model of the way the world works and should be conceptualized. Our research has helped answer a…
Descriptors: Skill Development, Course Content, Accounting, Evaluation Methods
Kostiuk, Wendy – Online Submission, 2011
This article addresses the question for post secondary health care educators: "Is utilizing a mobile application to track student competency achievement efficient and effective?" Post secondary health care education customers were surveyed and an internet article search was conducted during which four areas of significance surfaced. First, mobile…
Descriptors: Electronic Learning, Competence, Allied Health Occupations Education, College Faculty
Lindsay, Jamie Eleaitia Mae – Online Submission, 2005
Six Sigma is an organization wide program that provides common set of goals, language, and methodology for improving the overall quality of the processes within the organization (Davis & Heineke 2004). Six Sigma main concern is for the customer. What will the customers want? Need? Six Sigma has a model that helps Sigma get implemented DMAIC model…
Descriptors: Total Quality Management, Quality Control, Satisfaction, Management Systems