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Weaver, Tyler – 1992
The Japanese success story has made W. Edwards Deming's Total Quality Management (TQM) theory increasingly popular among American managers, from car manufacturers to educational leaders. TQM is based on two tenets: the primacy of customer satisfaction and the necessity of tapping nontraditional sources (especially employee ideas) to institute…
Descriptors: Administrative Principles, Educational Quality, Elementary Secondary Education, Participative Decision Making
Lankard, Bettina A. – 1992
Total Quality Management (TQM) establishes business and industry standards and techniques that ensure the quality of products leaving and reaching firms through continuous actions rather than one final inspection. Deming, Juran, and Crosby, who initiated the process, share a common theme of participatory management. Management participation and…
Descriptors: Decision Making, Educational Improvement, Educational Quality, Educational Strategies
Hoyt, Kenneth B.; Maxey, James – 2000
This document reports on the major activities carried out and the major findings produced by the Counseling for High Skills Project. Using a customer satisfaction approach, data were collected from 39,940 currently enrolled students in 2,145 programs in 361 postsecondary institutions in 14 states. The study examined what kinds of persons enroll in…
Descriptors: Career Guidance, Career Planning, Job Skills, Postsecondary Education
Wood, Patricia A. – 2000
Higher education has increasingly turned to outsourcing to improve service in the face of declining resources. Outsourcing has traditionally been used to operate campus bookstores and dining services and has more recently become a legitimate option for additional campus functions, such as facilities operation, computer services, security, child…
Descriptors: Contracts, Higher Education, Privatization, School Business Relationship
Parry, Norm – 2001
Small public libraries can deliver service like big libraries, without sacrificing hometown warmth and charm. By borrowing strategies used by successful small businesses in the private sector, defining goals and exploiting low cost technologies, small public libraries can serve customer wants as well as much larger institutions. Responding to just…
Descriptors: Information Services, Library Development, Library Planning, Library Services