Publication Date
In 2024 | 0 |
Since 2023 | 0 |
Since 2020 (last 5 years) | 0 |
Since 2015 (last 10 years) | 0 |
Since 2005 (last 20 years) | 1 |
Descriptor
Source
APA Books | 1 |
Center for Creative… | 1 |
Author
Publication Type
Education Level
Laws, Policies, & Programs
Americans with Disabilities… | 1 |
Education Reform Act 1988… | 1 |
Assessments and Surveys
What Works Clearinghouse Rating
Veale, James R.; Morley, Raymond E.; Erickson, Cynthia L. – 2002
This book is an effort to document ideas, processes, and outcomes based on input from many people involved in accountability of interagency collaborative services programs. The goals, processes, instruments, and reporting systems presented have been developed through a team process over a 10-year period of involvement with Iowa's School-Based…
Descriptors: Agency Cooperation, Data Collection, Delivery Systems, Elementary Secondary Education
Alberta Dept. of Education, Edmonton. – 1995
This manual was developed to assist school jurisdiction personnel in implementing effective customer satisfaction surveys by telephone or through mailed surveys to be completed by the customer. It provides background information about market research field activities and processes and gives an overview of the entire data collection process,…
Descriptors: Data Collection, Elementary Secondary Education, Foreign Countries, Interviews
Fabian, Ellen S.; And Others – 1994
This book offers a business-centered approach to obtaining employment for people with disabilities. Using examples and anecdotes from the business world, the book focuses on business concepts such as mutual return on investment, high quality service, and customer satisfaction. Building on these concepts, job-placement professionals will be able to…
Descriptors: Accessibility (for Disabled), Cooperative Programs, Counselor Role, Disabilities
Frazier, Andy – 1997
Public schools in the United States face enormous challenges as they try to provide cost-effective, good quality education. Schools can continually change to provide this service. The principles and processes of Total Quality Management can lead to Continuous Quality Improvement (CQI). Change can be initiated at any level and can be customized to…
Descriptors: Boards of Education, Change Agents, Educational Innovation, Elementary Secondary Education
Shapiro, Lester T. – 1995
This book details a system for evaluating all training programs regardless of their instructional style, method, or format. In the introduction the relationship between high quality training and total customer satisfaction, types of training subject to quality problems, and ways of ensuring the quality of training are discussed. The remainder of…
Descriptors: Adult Education, Behavioral Objectives, Check Lists, Delivery Systems
Martineau, Jennifer; Hannum, Kelly – Center for Creative Leadership (NJ3), 2004
Scratch the surface of any successful organization and readers will likely find systems designed to evaluate how well it runs. The approach to evaluation presented in this book can be applied in a variety of contexts, but the focus here is on the evaluation of leadership development initiatives. Effective evaluations keep leadership development…
Descriptors: Observation, Leadership Training, Leaders, Focus Groups
Warner, David; Leonard, Charles – 1992
This book sets out the British policy context and theoretical framework for income generation by institutions of higher education and provides practical guidance in this area. Income generation is defined as all income generated over and above the core funding provided by an institution's primary funding body. Chapter 1 offers an overview of…
Descriptors: Educational Administration, Educational Finance, Financial Policy, Foreign Countries
National Commission on Education, London (England). – 1994
This volume presents six lectures on the future of universities in the 21st century, and how they can best meet the future economic and social needs of the United Kingdom. "The Idea of a University?" (Stewart Sutherland) reviews some dominant images of university and concludes that university educated individuals should be better…
Descriptors: College Role, Comparative Education, Creativity, Education Work Relationship
Cornesky, Robert A. – 1995
This manual is intended to assist managers of support units at institutions of higher education in the implementation of Continuous Quality Improvement (CQI). The purpose is to describe a cooperative model for CQI which will permit managers to evaluate the quality of their units and institution, and by using the described tools and techniques, to…
Descriptors: Administrative Change, Case Studies, Change Strategies, Check Lists
Rummler, Geary A.; Brache, Alan P. – 1995
This book offers an integrated framework for achieving competitive advantage by managing organizations, processes, and jobs effectively. Chapter 1 explores the forces driving the needs to be more competitive. Chapter 2 contrasts the traditional functional view of the organization with the systems view. Chapter 3 introduces the three levels of…
Descriptors: Administrative Organization, Administrator Effectiveness, Adult Education, Efficiency
St. Clair, Guy – 1997
Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…
Descriptors: Administrator Role, Benchmarking, Improvement Programs, Information Services
Baker, Sharon L.; Wallace, Karen L. – 2002
This book provides a broad, introductory overview of issues affecting the marketing of public library collections, with examples and research results from more than 200 libraries of all sizes. This new edition of the work updates and expands the original, referencing new studies (published since 1992), encompassing more of the literature from…
Descriptors: Advertising, Library Collection Development, Library Collections, Library Development
Burgess, David G., Ed; Dedmond, Rebecca M., Ed. – 1994
Schools are not what they used to be because our society is not what it used to be. The articles appearing here discuss ways that schools can supply future societal need. The articles include: (1) "The Educational Quality Improvement Process Model" (David G. Burgess); (2) "Total Quality Management: How It Works in Schools"…
Descriptors: Adolescents, Children, Elementary Secondary Education, Guidance Personnel
Siegel, Peggy; Byrne, Sandra – 1994
Quality is an important part of the process of managing institutional change. This book focuses on how Total Quality Management (TQM) as a management philosophy translates into practice, both in school systems and corporations. Data were obtained through observations and interviews conducted at 11 sites--4 companies and 7 educational facilities.…
Descriptors: Business Responsibility, Change Strategies, Educational Change, Elementary Secondary Education
O'Neil, Rosanna M., Comp. – 1994
Total Quality Management (TQM) brings together the best aspects of organizational excellence by driving out fear, offering customer-driven products and services, doing it right the first time by eliminating error, and maintaining inventory control without waste. Libraries are service organizations which are constantly trying to improve service.…
Descriptors: Annotated Bibliographies, Hospital Libraries, Library Administration, Library Services
Previous Page | Next Page ยป
Pages: 1 | 2