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Owen, Jane; Yarrow, David; Appleby, Alex – 2002
This document is a questionnaire designed for work-based learning providers. It is a diagnostic benchmarking tool developed to give organizations a snapshot of their current state. Following a brief introduction, there are instructions for filling in the questionnaire, which includes both open-ended response and scoring according to a…
Descriptors: Accountability, Administrator Effectiveness, Benchmarking, Computer Mediated Communication
Budd, Richard – Higher Education: The International Journal of Higher Education Research, 2017
There is a great deal of discussion in the academic literature around how the current conditions in higher education frame students as customers. Observers are of the view that rankings and marketing, an increased focus on student satisfaction, and particularly tuition fees, encourage an instrumental, passive attitude towards a university…
Descriptors: Undergraduate Students, Student Role, Decision Making, College Choice
Back, Les – Academe, 2011
To an American audience, the demonstrations, strikes, and unrest resulting from the changes to higher education in Britain must seem perplexing. Compared with the $37,000 for annual tuition at a private university like Princeton, higher education in England still seems like a bargain. But the changes now under way in Britain threaten the very core…
Descriptors: Higher Education, Private Colleges, Student Surveys, Foreign Countries
Holland, Julia – 1991
This module on maximizing occupancy is intended to cover the basic framework for analysis of occupancy in accommodations and for identification of ways to improve it on both a long-term and day-to-day basis. The material is presented in a self-instructional format in seven sections. At the beginning of each section is a statement of the objectives…
Descriptors: Autoinstructional Aids, Behavioral Objectives, Continuing Education, Dining Facilities
Carver, Gerry – 1991
This module on the leisure operation is intended to enable the reader to develop an understanding of the special requirements and priorities in the development and management of a leisure operation. The material is presented in a self-instructional format in four sections. At the beginning of each section is a statement of the objectives that will…
Descriptors: Autoinstructional Aids, Behavioral Objectives, Continuing Education, Dining Facilities
Town, J. Stephen – 1995
This paper defines benchmarking and its relationship to quality management, describes a project which applied the technique in a library context, and explores the relationship between performance measurement and benchmarking. Numerous benchmarking methods contain similar elements: deciding what to benchmark; identifying partners; gathering…
Descriptors: Academic Libraries, Benchmarking, Cost Effectiveness, Feedback